Hubspot CRM Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Satellite Office Full time

Networks & Systems Administration (Information & Communication Technology)

A skilled and detail-oriented CRM (Customer Relationship Management) Specialist to join the Client Services Team. As a CRM Specialist, you will play a critical role in ensuring client relationships are well-documented, monitored, and consistently updated with the latest information. You will be responsible for managing our CRM system, providing insights from analyzing client data to promote client satisfaction, retention, and loyalty.

Required Skills and Qualifications

The ideal candidate should possess strong analytical abilities, excellent communication skills, and a passion for delivering exceptional customer experiences.

DUTIES AND RESPONSIBILITIES:

CRM System Management:

  • Administer and maintain the CRM system, ensuring data integrity and accuracy.
  • Customize and configure the CRM system to meet business requirements.
  • Develop and implement processes and procedures for effective use of the CRM system.
  • Train and support users on CRM system functionality and best practices.

Customer Data Analysis:

  • Analyze customer data to identify trends, patterns, and insights for improving customer engagement and retention.
  • Segment customer data based on demographics, behaviors, and preferences to develop targeted marketing campaigns.
  • Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.
  • Generate reports and dashboards to provide stakeholders with actionable insights.

Customer Engagement and Retention:

  • Develop and execute CRM strategies to enhance customer satisfaction, loyalty, and retention.
  • Implement personalized communication and marketing campaigns based on customer segments and preferences.
  • Optimize customer touchpoints and journeys to deliver seamless and engaging experiences.
  • Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.

Collaboration and Cross-Functional Support:

  • Collaborate with the Client Services team to align CRM initiatives with business objectives.
  • Provide support and guidance to teams on CRM system usage, best practices, and data management.
  • Coordinate with IT teams for CRM system enhancements, integrations, and troubleshooting.
  • Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.

PERSONAL SKILLS & QUALITIES

  • Proactive, resourceful, takes initiative
  • Excellent communication skills (written and spoken)
  • High service orientation.
  • Ability to meet deadlines with excellent time management skills
  • Calm, polite, and professional behavior.
  • Precise, accurate and attentive to details

SPECIAL REQUIREMENTS

  • Willing to work Australian hours (Sydney)
  • Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)

QUALIFICATIONS & EXPERIENCE

  • Bachelor's Degree from a reputable College or University preferred
  • Proven experience as a CRM Specialist or similar role
  • Strong knowledge of CRM principles, methodologies, and best practices
  • Proficient in CRM systems and data analysis tools
  • Effective communication and interpersonal skills, with the ability to collaborate across teams
  • Detail-oriented mindset with exceptional organizational and time management abilities

Experience the AweSOme Life with Satellite Office

Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team

Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at

Experience the Satellite Office Life.


• We reward your ambition. We offer competitive compensation and benefits packages for our people.


• Real people, real purpose. We support our people's growth through continuous learning and development.


• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.


• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.


• We care. We believe in prioritizing our people and community's physical and mental wellbeing.

Experience the AweSOme Life with Satellite Office

Voted as the Best Business Process Outsourcing (BPO) in the 2021 National Online Retail Association (NORA) Solutions Partner Awards and recognized as one of the BPO companies worldwide with the Best Candidate Experience in the 2021 Global BPO TA Awards – Satellite Office is looking for talented Filipino professionals to join our growing and awesome team

Our employees' happiness is key to our success. We provide best-in-class workspaces and a holistic work environment, for you to grow as well as deliver the best outcomes for our clients. Learn more about us at

Experience the Satellite Office Life.


• We reward your ambition. We offer competitive compensation and benefits packages for our people.


• Real people, real purpose. We support our people's growth through continuous learning and development.


• The freedom to be awesome. We ensure that our people are given opportunities to explore their passion through fun and learning activities to help balance work and life outside work.


• Work and play haven. Our state-of-the-art facilities and technologies provide a work and play haven for our people.


• We care. We believe in prioritizing our people and community's physical and mental wellbeing.

Perks and benefits

Medical


• Competitive compensation and benefits packages

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