Regional Service Manager

2 weeks ago


Paranaque City, Calabarzon, Philippines Icon Equipment Solutions Philippines Inc Full time

The Regional Service Manager provides a first-hand critical assessment of the customers' needs and aligns these with the products and services of the company. They shall be the ambassadors to deliver the capability and advancement of the company. Ensure to address complaints and resolve problems in their respective regions. Involve actively in team effort through routine communication with departmental management.

Main Functions:

  • Determines and addresses the customer's needs, problems, complaints, requests,questions, and deadlines in a business-likemanner.
  • Directs and communicates the customer's needs to the service department fordiagnosis
  • Verifies with the service department that the appropriate services have beencompleted.
  • Establishes a trusting relationship based on integrity and fairness with customers anddemonstrates a sincere concern forthem.
  • Willingly provides superior customer service levels that exceed customer expectationswhile staying within company policies andguidelines.
  • Listens effectively to understand and communicate in a business-like manner to bothcustomers and employees all pertinent subjectmatter.
  • Prepares accurate estimates and billings forcustomers.
  • Establishes prioritiesdailyamong completing requirements to ensure thatproducts and services are delivered to customers asagreed.

Minimal Qualifications:

  • Bachelor's degree in Mechanical Engineering or a related field.
  • Proven experience in a supervisory or managerial role within the heavy equipment industry.
  • In-depth knowledge of heavy equipment maintenance and repair techniques.
  • Exceptional leadership and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to travel within the Luzon area as needed.
  • Budgeting and financial acumen.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Regional Service Manager?

Do you have customer service experience?

How much notice are you required to give your current employer?

Are you willing to undergo a pre-employment background check?

Icon Equipment Solutions Philippines Inc

ICON Equipment Solutions Philippines, Inc. is a company of opportunity and excellence. Started in 2013, ICON's humble beginnings started out with its parent company, Concrete Masters, Inc, and making an extraordinary partnership with J.C. Bamford Excavators and becoming the sole distributor of JCB products in the Philippine Market.

Moving a step forward, ICON expanded its horizons between 2016 and 2019, they have made partnerships with Logistics Solutions from Sinotruk International, Concrete Batching Solutions from AJAX Engineering, Dragflow Dredging and Massenza Drills; this is an effort made to be on the road for market leadership.

ICON Equipment Solutions Philippines, Inc. is a company of opportunity and excellence. Started in 2013, ICON's humble beginnings started out with its parent company, Concrete Masters, Inc, and making an extraordinary partnership with J.C. Bamford Excavators and becoming the sole distributor of JCB products in the Philippine Market.

Moving a step forward, ICON expanded its horizons between 2016 and 2019, they have made partnerships with Logistics Solutions from Sinotruk International, Concrete Batching Solutions from AJAX Engineering, Dragflow Dredging and Massenza Drills; this is an effort made to be on the road for market leadership.

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