Solution Expert IT P&C SAP EC

2 weeks ago

Davao City, Davao, Philippines Philip Morris Spain SL Full time
IT Solution Expert – EC SAP SuccessFactors
PMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages.

Our priority is to attract, support, and retain individuals from across the planet – no matter their age, gender, religion, or disability.

Our people are our greatest strength, and we're proud of our culture of openness and respect. We believe that this is a big part of what makes PMI such a great place to work.

PMI's journey to a smoke-free future is fuelled by technology.


The total transformation we're going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates.

Whether you want to pursue a personal passion or build an international career, there's space here to develop in any number of directions.


Join us in this role and you'll be part of our IT Corporate Platforms team at our GBS Hub in Makati, Philippines.

You will act as subject matter expert for a portfolio of IT solutions supporting key strategies of PMI as well as participate in projects.

Foremost, you will mobilize and lead cross-functional internal and external teams.

What your day looks like:

  • Design, develop and implement IT solutions based on SAP SuccessFactor products in the area of Employee Central and related solutions according to architectural standards and roadmaps for HR domain
  • Analyze business requirements, recommend solutions, and indicate implications and outcomes of proposed design and be able to translate them to user stories
  • Participate with architects in assessing new technologies - Implement solutions consistent with overall technical guidelines
  • Participate in HR projects with system implications, playing the role of SAP SuccessFactor solution expert
  • Understand and ensure proper data security & data protection standards
  • Challenge business requirements to find optimal solution in terms of fulfilling business needs, system standardization and technologies used
  • Provide maintenance and support for local and global HR solutions not limited to SAP SuccessFactors to ensure performance and reliability
  • Work with local, global, and external partners to improve the maturity and reliability of the services
  • Ensuring service levels meet customer needs
  • Working with remote multi-cultural teams
  • Continuously drive the improvements related to processes and system supported
  • Contribute to roadmap definition, continuous improvement of solution operations and the speed in delivery of capabilities and innovation

What you need to have:

  • Bachelor's degree in IT/ management/business/engineering/ computer science
  • 5+ years of experience configuring and maintaining SAP SuccessFactor solution to support the business processes
  • SAP SuccessFactors certifications preferred
  • Experience of the SuccessFactors and broader SAP cloud reporting tools
  • Knowledge of SAP Success Factor Release Management process
  • Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities
  • Ability to independently manage several tasks simultaneously and operate under tight deadlines
  • Experience working with 3rd Party vendor to configure and support SAP Success Factor solution
  • Experience in global support environment and with geographically dispersed teams
  • Experience in working in a remote and multi-cultural environment
  • Working knowledge of common IT frameworks such as Agile, ITIL, PMP and experience with tools (e.g., Confluence, JIRA)
  • Strong English communication & presentation skills
  • Strategic thinker, challenging status quo, and a good problem solver
  • Highly collaborating and inclusive behaviour
  • Experience in Salesforce would be a plus factor
  • Ability to lead customer facing workshops and meetings, and conduct calls with customers independently or in support of business process/requirements gathering efforts
  • Mobile and can travel as the need arises

One more thing:

at Philip Morris we see equal pay for equal work between woman and men as the baseline standard for equality.

Our good intentions do match our practices as we achieved the Global Equal Salary Certification.

Moreover, we invest in creating a diverse workforce & a culture based on personal and career development, both on local as well as international level.

How does this sound? If you are interested, go ahead and apply

Work Schedule and Location

Generally Mondays to Fridays, 8:30AM – 5:30PM
Based in Rockwell, Makati Head Office, on a hybrid work arrangement

What we offer


Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress.


Join PMI and you too can:

  • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: to deliver a smoke-free future.
  • Enjoy our competitive compensation & benefits package.
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