HR Representative

2 weeks ago

Cebu City, Central Visayas, Philippines NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

Our HR Representative r esponds to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions.

Key Roles and Responsibilities:

  • Respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with HR transactions
  • Interact with managers and employees via e-mail, web requests, live chat and phone
  • Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms, working directly with customers to resolve recurring or standard problems
  • Provides language support for policies, procedures and transactions in the NAMER and LATAM region with principal support for Argentina.
  • Gathers information and records data in HR tools
  • Monitors transaction status and escalates transactions, as necessary
  • Prepares error-free written communication including e-mails and letters
  • Escalation of appropriate actions to other parties
  • Follow up with customers to ensure completion of task within specified performance parameters
  • Generates daily and weekly incident reporting, translate/create documents, as necessary
Work Environment :
  • Night shift to accommodate NAMER and LATAM operations (flexibility required).
  • Involves prolonged periods of PC and telephone usage in a fast-paced environment.
  • Is accountable for continuously receiving and handling high volumes of work orders.
  • Works in a team environment; interacts with multiple internal and external customers.
Qualifications and Experience:
  • Bachelor's Degree (Psychology, Human Resource Management)
  • Ability to work on the night shift
  • 1-2 years of related experience
  • Proficient English and Spanish speaker who can read, write, and effectively communicate in the Spanish and English language
  • Excellent Business Writing and Verbal Communication Skills
  • Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook
  • Attention to Detail and Organization
Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain." Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr

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