Customer Service Representative II

2 weeks ago

Cebu City, Central Visayas, Philippines Asia Select Inc. Full time

Full time

Add expected salary to your profile for insights

The Account Manager (AM) shall serve as the primary business contact for the client and is responsible for client satisfaction. The AM will maintain a professional working relationship with assigned key client contacts in order to ensure appropriate delivery of service and attainment of objectives. In addition, the must build relationships with clients to encourage retention/ addition of business opportunities.

Essential Duties and Responsibilities:

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Reviews all major deliverables with clients (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Oversees New Client Start Up Operations.
  • Ensures that client issues are dealt with in an efficient manner, informing the Director of Client Services any problems that may arise.
  • Oversees administration of each client contract according to the contract terms
  • Approves Change Orders and invoices, and is responsible for periodic payment collections.
  • Works closely with the project team to regularly update pertinent client data and maintain a continuous knowledge of set up and updates status in order to identify potential issues and/or opportunities within or related to any start up or database updated project.
  • Ensures that all operational processes and procedures are followed and quality standards are met.
  • Pursues opportunities for account growth and new business, involving the DCR and VP of Sales as needed.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular communication that meets or exceeds client expectations.
  • Provides clients with an effective understanding of company capabilities and service, and communicates all triage offerings to the clients as appropriate.
  • Responsible for regular input in CRM on all account activity, including status and call reports on a weekly basis.
  • Oversee data warehouse training for key account contacts.
  • Oversee annual client retraining when appropriate.
  • Assist sales personnel with running reports using the data warehouse portal.
  • Present via conference call or in person annual performance results and outcomes in accordance with client tier level benefits and the triage client review process
  • Prepare all necessary stewardship documents for service review to included performance and ROI.
  • Review all other essential account informational items (i.e. system profile review) for accuracy.
  • Ensure renewal terms for each account are properly processed and entered into the triage billing application.
  • Re-supply clients with training and marketing materials and custom forms as needed. Charge back the costs of those forms to clients as appropriate.

To be a best fit for this position, you need:

  • College graduate of any 4 yr./ 5yr. course
  • Two years of operational, or customer service/client relations experience is preferred. Clinical experience in the medical field as a clinician is preferable as well to be able to discuss clinical issues with clients when necessary.
  • Excellent English communication and interpersonal skills; ability to communicate effectively, both orally and in writing
  • Ability to work independently and as part of a team and take on new tasks with high level of difficulty.
  • Can interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Self-motivator with leadership qualities.
  • Proficiency with e-mail, Microsoft Word, Outlook, Power Point.
  • Flexible with night shift work schedule and amenable to work onsite (Cebu City)
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an account manager?

Asia Select Inc. is a human capital solutions firm bringing people and career opportunities together. We specialize in talent attraction and recruitment through our core solutions Executive Search, Contingency Search, Recruitment Process Outsourcing (RPO), HR Consultancy, and Learning and Development.

At Asia Select, we bring people and career opportunities together. We are the industry thought leaders who continue to value our clients and deliver quality results. Attracting and hiring right-fit individuals are critical to an organization due to the evolution of the recruitment landscape over the past years. Acquiring and retaining quality candidates have been far more complex due to the competitive job market. Companies need strategic approaches to manage and leverage talent supply chains to drive the success of their businesses.

We understand the complexity of the talent landscape and have mastered the science of Talent Acquisition. As the industry leader, it is our expertise to help organizations succeed through our holistic approach to overcoming recruitment challenges.

Asia Select Inc. is a human capital solutions firm bringing people and career opportunities together. We specialize in talent attraction and recruitment through our core solutions Executive Search, Contingency Search, Recruitment Process Outsourcing (RPO), HR Consultancy, and Learning and Development.

At Asia Select, we bring people and career opportunities together. We are the industry thought leaders who continue to value our clients and deliver quality results. Attracting and hiring right-fit individuals are critical to an organization due to the evolution of the recruitment landscape over the past years. Acquiring and retaining quality candidates have been far more complex due to the competitive job market. Companies need strategic approaches to manage and leverage talent supply chains to drive the success of their businesses.

We understand the complexity of the talent landscape and have mastered the science of Talent Acquisition. As the industry leader, it is our expertise to help organizations succeed through our holistic approach to overcoming recruitment challenges.

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