Procedure Writing Coordinator, Global Treasury Management

2 weeks ago

Manila, National Capital Region, Philippines Wells Fargo Philippines Full time

About this role:

Wells Fargo is seeking to hire a Procedure Writing Coordinator to be part of our Global Treasury Management Operations.
Covers jobs responsible for composing and formatting web content, materials, manuals and documentation in accordance with WF standards and brand while collaborating with clients or business subject matter experts to understand business changes and audience needs.

In this role, you will:
Interact with assigned technical writer to identify and review wide range of information to include the list of requests in the functional request site
Draft, edit, and format basic to moderately complex manuals, projects, and other process documentation; draft and edit basic web content; edit and reformat copy and ensure documentation is in compliance with corporate standards
Support and assure functional request forms have the necessary information from the content manager
Fill out functional forms with dates and update status as needed
Perform moderately complex transcriptions text needed and apply the requested properties for the content item in appropriate system; review the content items and apply changes to ensure that they are consistent with guidelines
Communicate feedback, in writing, to content managers for any edits; provide updates to content managers concerning the status of their request via email
Improve processes and standards on a continued basis
Research and translate technical information for technical and non-technical users
Follow established guidelines for organization and design of work

Required Qualifications:
2+ years of procedure writing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Desired Qualifications:
College graduate, any field.
With at least (2) years professional experience in procedure writing.
Excellent English communication skills, written and verbal.
Preferably with Intermediate to advanced MS Excel Skills as this role will also require pulling reports into MS Excel format with basic analysis and research.
Amenable to work full-time onsite.
Amenable to work on mid-shift, Monday - Friday, weekends off.

Job Expectations:
Reviewing the list of request to ensure we have the necessary information for the content items.
Transcribing the needed text and applying the requested properties for the content item in WEM.
Reviewing the content items and applying changes to ensure that they are consistent with KC guidelines.
Providing updates to content managers concerning the status of their request via email.
Drafting, editing, and formatting basic to moderately complex manuals, projects and/or other process documentation content in the Knowledge Center.
Researching and translating technical information for technical and non-technical users.
Editing and/or reformatting copy and ensuring documentation is in compliance with corporate standards.
Following established guidelines for organization and brand standards.
Recertification reporting and notifications

Posting End Date: 30 Jul 2024 *Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit

Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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