IT Support Staff

2 weeks ago


Manila, National Capital Region, Philippines City of Shakopee, MN Full time

Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an IT Support Staff, you will provide technical and operational support to Copeland Philippines as part of their transition to a standalone organization.

In this capacity, you will support the deployment of IT devices and peripherals among employees and the workplace. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities

As an IT Support Staff, you will:

  • Work with the Manila IT organization to install and configure new laptops based on standard software packages.
  • Assist in the logistics of receiving, safekeeping, updating inventory, and deploying the laptops and IT peripherals.
  • Support the operation and configuration of network operational tools (SolarWinds, Splunk, vManage, vAnalytics, ISE, DNAC, NetScout, NGenious, and others to be identified).

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level, excelling in a team environment.

Required Education, Experience, & Skills:

  • Bachelor's degree in Information Technology, Computer Engineering, Networking, or equivalent field.
  • At least 1 year of experience in computer troubleshooting covering hardware, Windows OS, and networking.
  • Fresh graduates are welcome to apply as long as they have completed their OJTs.

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