Real Time Analyst

2 weeks ago


Iloilo City, Western Visayas, Philippines CXperts Full time
  • Manages Service Level across vendors in a command center environment to meet client contractual agreements and goals
  • Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources to meet the contractual goals
  • Acts as liaison officer between client and its vendors on any issue (technical, calamities, etc) that will affect staffing
  • Assists the development of all reports and/or processes to effectively and accurately plan acceptable performance results
  • Create templates converting workforce attendance data to payroll reports for Finance Team and other stakeholders' visibility
  • Review timesheets and attendance records and correct inaccuracies
  • Conduct regular audits on payroll procedures and records
  • Design, document, and implement procedures to streamline payroll processes
  • Report to management on payroll issues and changes

Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in any field
  • At least (1) one year of working experience in the field is required for this position
  • Advanced knowledge on MS Excel; with experience in any WF Tool, Experience with Workforce Optimization Tool is an advantage
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