Business Process Engineer

3 weeks ago

Manila, National Capital Region, Philippines Jollibee Group Full time

The Business Process Officer role involves planning, leading and implementing Process Improvements Initiatives aligned to the strategic direction of the company through utilization of business process frameworks, related systems and tools. Acts as a catalyst of change and drives initiatives in partnership with process owners and cross-functional teams to ensure flawless execution. Contributes to business results through quality of results, recommendations, and decisions.

Business Process Improvement Framework Implementation

Manage JFC's continuous improvement objectives for corporate processes.Create end-to-end Process Improvement Framework for clear linkages among functional processes.Collaborate with stakeholders to drive change towards a leaner, more efficient process.Foster a culture of continuous improvement, empowering employees to enhance supported processes. Business Process Improvement Initiatives Understand and document current state business processes, including objectives, CTQs, metrics, maps, policies, risks, and controls.Implement an appropriate process performance measurement system.Design future state business processes, analyzing current-state processes for improvement opportunities.Liaise with stakeholders to define and implement future state processes.Design tailored Process Training and Roadshows to promote organizational culture.Contribute to the development of a continuous improvement culture. Process Performance Monitoring Define control measures for process capability and efficiency.Utilize data analysis to identify risks and opportunities in targeted processes.Sustain improvement initiatives with performance dashboards for monitoring impact.Collaborate with departments to assess and track the business benefits of improvement projects.Deliver data-driven, cost-effective solutions for measurable savings and productivity gains. Project Management Lead process improvement initiatives aligned with JFC's strategic plan.Recommend and prepare project plans for senior management approval.Organize cross-functional project teams for specific improvement projects.Engage unit heads as champions to drive participation.Manage project status and communicate updates regularly.Ensure project commitments are met through effective communication and issue resolution.Ensure completeness and executability of process design changes and system configurations. People Management and Development Review and recommend talent and organizational requirements.Champion people initiatives, ensuring compliance with talent assessments and succession planning.Implement talent development programs.Lead employee engagement initiatives.Implement code of conduct and disciplinary processes as needed. Job Qualifications:Preferably a degree holder in Industrial Engineering or equivalent MBA degree would be an advantage.Fresh graduates are welcome to apply.Advance knowledge in using BPI tools, value creation, Process Training, Knowledge Transfer management, SLAs and performance metrics.Certification on any Process Improvement Standards like Six Sigma, Lean, etc.Preferably a Project Management Professional based on PMI StandardsMust be willing to work in Ortigas, Pasig (Hybrid Work Setup)

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