Change Management Analyst Senior

4 weeks ago

Makati City, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

25 - 50%

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

A Change Management Analyst is responsible for review and approval of change for basic applications, services, and infrastructure. This role may assist in compilation of quantitative measurements and metrics relating to change activity. Additionally, may be involved in basic process improvement and modification.

What you will be doing:

  • Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, federal and third party audit requirements.
  • Developing and maintaining standardized change management methodologies, tools and best practices.
  • Provide guidance and support to team members ensuring everyone is aligned with the current change process.
  • Maintains a calendar of approved and agreed upon product release and infrastructure maintenance schedules. Organize and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.
  • Reviews completeness and quality of change information entered in the change management system and works with change owners to correct deficiencies.
  • Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
  • Proactively identify and address roadblocks or issues, implementing efficient solutions to ensure smooth change implementation.
  • Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
  • Other related duties assigned as needed.

What you will need:

  • Must have at least 7 years of work experience in the IT Industry as a Change Management Analyst
  • Must have an exposure on managing and driving change initiatives across multiple platforms and line of business following industry standard change management practice and methodologies.
  • Strong understanding on ITSM Processes: Incident Management, Problem Management Change Management
  • Strong background with ServiceNow and related modules like CMDB and Change/Incident/Problem/Service Request Management
  • Experience in moderating change-related discussions, monitoring change lifecycle and preparing report on qualitative data and change KPIs.
  • Adept in using Microsoft applications to present change plans, updates, progress, and outcomes to stakeholders.
  • Bachelor's degree in a relative field or equivalent practical experience.
  • Excellent time management skills, effectively prioritize and manage multiple tasks and projects simultaneously.
  • Good written and verbal communication skills, flexibility, versatility, dependability
  • Strong people management skills with the ability to build relationships to drive change efficiently.
  • Skilled in identifying and implementing process improvements.

Bonus if you have:

  • ITIL certification is a plus.
  • Background with Banking and Payments

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech
  • Always-on learning and development
  • Collaborative work environment
  • Opportunities to give back
  • Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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