Process Excellence Delivery Analyst

2 weeks ago


Quezon City, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full time

Tasks/Responsibilities

  • Assist in the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
  • Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).
  • Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
  • Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
  • Responsible for the consistent and successful delivery of agreed standard work.
  • Assist in training and problem-solving workshops with senior managers & teams.

Required Skills/Experience

  • Diversity & Inclusion Aptitude
  • Ability to work well with a variety of different individuals
  • LEAN Transformation experience
  • Operational and Analytical thinking
  • Effective communication, listening and facilitation skills
  • Insurance knowledge and strong business acumen
  • Strong organizational skills with high level of attention to detail
  • High Emotional Quotient and Professionalism

Desired Skills/ Experience

  • 3+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change.
  • Experience in the financial services or insurance industries and an understanding of operational management practices (preferred).
  • Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)
  • Proven track record developing and/or implementing Lean/continuous improvement initiatives.
  • Demonstrated ability to effectively interpret data and measure performance.
  • Ability to handle changing priorities and use good judgment when working in challenging situations.
  • Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company.
  • Deep knowledge and demonstrated application of change management principles, practices, methodologies, and tools.
  • Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences.
  • Strong ability to facilitate, teach & coach diverse set of audience.
  • Able to work collaboratively in a team environment and deliver effective consulting and coaching.
  • High degree of integrity and ability to handle confidential matters and sensitive situations with descretion.
  • Demonstrate proficiency in project and program management.
  • Demonstrate proficiency in data mining and analysis.

Education

  • Bachelor's degree with related experience or Master's in related field required. Work experience may substitute for education requirement.
  • Professional Lean Certification (is a plus)

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