Team Lead

Supervisors/Team Leaders (Call Centre & Customer Service)

JR-13287: Team Lead (WFO-Davao)

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, we'll create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Office
Davao
Night Shift

RESPONSIBILITIES

• Supervise the day-to-day operations of the on-site team, ensuring optimal productivity, performance, and compliance with company policies and standards

• Manage a multi-disciplinary team, including direct oversight of several Team Leaders, to achieve operational excellence and meet client objectives

• Implement strategies to enhance team performance, such as training programs, workflow optimizations, and performance incentives

• Maintain high levels of staff engagement and motivation, addressing issues promptly and providing guidance and support to Team Leaders and staff

• Analyze key performance indicators (KPIs) and generate reports for senior management, offering insights and recommendations for continuous improvement

• Collaborate closely with other departments and stakeholders to align team objectives with broader company goals

• Manage client relations for , ensuring services exceed expectations and fostering strong, long-term client relationships

• Ensure all team activities adhere to legal and ethical standards

QUALIFICATIONS

• Bachelor's degree in Business Administration, Management, or a related field

• Minimum of 5 years' experience in a leadership role, preferably managing large teams in a call center or BPO setting

• Demonstrated experience in driving team performance in outbound calling, data services, Quality Assurance, or Support Services

• Strong leadership and people management skills, capable of nurturing talent and cultivating a positive work environment

• Excellent communication, organizational, and problem-solving abilities

• Proficiency in data analysis, trend identification, and implementing data-driven improvement strategies

• Knowledge of industry legal and regulatory requirements

• Proficiency in CRM systems and Microsoft Office Suite

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it's all about our people, it's all about you

• Competitive Pay

• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection

• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)

• Rice Subsidy

• Quarterly CS Perks (Groceries & Snacks)

• Work Travel Insurance

• Service Incentive Leaves

• Employee Share Units

• FREE Access to CS Academy Courses

• Ongoing Career Advancement Opportunities

• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF

Cloudstaff is very committed to creating new and exciting careers for our staff, building great tools and services for our global client base and developing innovative technologies that will shape the future of the outsourcing industry.

OUR STORY

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.

In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.

WANTING TO BE DIFFERENT

From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.

A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behaviour that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.

We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.

About Us

Cloudstaff is very committed to creating new and exciting careers for our staff, building great tools and services for our global client base and developing innovative technologies that will shape the future of the outsourcing industry.

OUR STORY

Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.

In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region. As a result of the successful expansion, the company was able to extend its service offerings and workforce.

Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.

WANTING TO BE DIFFERENT

From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.

A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behaviour that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.

We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.

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