Major Incident Manager

Incident Problem and Change Manager page is loaded Incident Problem and Change Manager Apply locations Manila time type Full time posted on Posted 24 Days Ago job requisition id R2430 The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving...

Assistant Vice President Major InvestigationsSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

:Provide user support via Phone, Email and ServiceNow automated ticket channels Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre Monitoring call volumes and trends to identify potential major incidents and problems Updating users on the status of their incidents and requests as they progress through the...

Job Title: ASC Global Operations & Applications EngineerMajor incidents recovery coordination (Leading) Establish the means to resolve the incident and restore business services as rapidly as possible and driving all activities to make that occur. (e.g. setup and lead communication channels between company expert teams, coordinate joint investigation and...

Strategy, Planning, Acquisition & DeploymentAnalyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise a team to deliver solutions to enhance quality of service and to prevent future problems.Alert management to emerging trends in incidents.Regularly liaise with the business partner team, ensuring alignment...

About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

Our Current Cloud Operations TeamOur current Cloud Operations team is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end-to-end support for the various Azure subscriptions globally.The RoleThe following are key responsibilities we are looking for. We are keen to recruit talented individuals who have a learning...

The Role Incident Analysis:Collaborate with incident management teams to identify and document recurring incidents and problems.Assist in analyzing incident data to identify patterns and trends. Root Cause Analysis (RCA):Conduct root cause analysis investigations to determine the underlying reasons for incidents and problems.Collaborate with cross-functional...

Oversees several KMC sites in different locationsHandles client escalations onsiteOversees junior members ofOSSteamManage workforce schedulingProvides third-line investigation and diagnosisHelp Resolves and closes incidents/service requests as per help desk procedures & allocated timelinesEscalates unresolved incidents/service requests within agreed...

The Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to ensure business risk is minimized and understood.This role will be responsible for the design, execution and ongoing improvements of the change process.Responsible for a standardized process which fits...

The Change Management and Operational Acceptance Lead is responsible for ensuring that the Change management process governs all changes in the environment to ensure business risk is minimized and understood. This role will be responsible for the design, execution and ongoing improvements of the change process. Responsible for a standardized process which...

The RolePerform customer support to client via telephone, chat, self-service tickets etc. Resolving the issues through phone, chat and self-service communication channels User Account management such as password resets, account unlock, assigning permissions, for reported incidents and requests. Provide connectivity support for home users which includes...

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.This position is part of the NICE Service Management and...

The role will support the service management and support team globally, being responsible for support delivery, incident management, problem management, change management, CSI, SLA's, communications, disaster recovery and business continuity plan. The role will work with all areas of the business covering corporate IT, support function, operations and client...

The role will support the service management and support team globally, being responsible for support delivery, incident management, problem management, change management, CSI, SLA's, communications, disaster recovery and business continuity plan. The role will work with all areas of the business covering corporate IT, support function, operations and client...

Data Analysis Analyze large set of complex and relevant data and deliver excellently substantiated information using standard data analytics techniques and tools which gives added value or direct impact in the transaction reporting reconciliation activities or processesExceptions Management: Leverages current knowledge in handling and resolving transaction...

Functional Store and/or access information on a device Precise geolocation data, and identification through device scanning Personalised content, content measurement, audience research, and services development Service Manager Willis Towers Watson Taguig, Philippines Service Manager Willis Towers Watson Taguig, Philippines Posted 3 days ago Permanent...

Our Current Cloud Operations teams is looking to expand as we continue to increase our use of the Azure Cloud. We currently provide end to end support for the various Azure subscriptions Globally.We are looking for a Cloud Operations Engineer, you will be part of a team that keeps the business running for cloud products and services that are used 24×7 by...

Configure, maintain, and optimize Citrix XenApp/XenDesktop environments. Good knowledge on Nutanix, Vmware, Azure Cloud or Citrix Cloud, Linux KVM Good knowledge on Azure VDI Monitor system performance and proactively address any issues to ensure optimal functionality. Administer user profiles and policies within the Citrix environment. Troubleshoot and...

Minimum Qualifications: Graduate of Vocational courses/trade school and has obtained TESDA certification At least 3 years experience of all wood works, furniture, cabinets, fixtures, mason works, etc Must have required skills in his respective field. Must know how to interpret basic working drawings, layouts, plans Performs other related tasks as may be...