IT Manager

2 weeks ago

Taguig, National Capital Region, Philippines KMC Solutions Full time
  • Oversees several KMC sites in different locations
  • Handles client escalations onsite
  • Oversees junior members ofOSSteam
  • Manage workforce scheduling
  • Provides third-line investigation and diagnosis
  • Help Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per help desk procedures
  • Communicates with clients regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Working knowledge of office automation products and computer peripherals for common areas, conference rooms, server rooms and other IT assets on where located.
  • Handles performance management tasks including providing feedback, coaching, and performance reviews
  • Performs additional task that may be assigned by the immediate supervisor

Minimum Competencies:

  • Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
  • Willing to be assigned to any location.
  • Ability to work as a team player within a department as well as with other departments.
  • Good customer service skills.
  • Good verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
  • Ability to retain detailed information.
  • Ability to solve problems
  • Ability to work in a fast-paced, high-growth environment
  • Excellent customer support skill

Minimum Qualifications:

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
  • 3+ years in people management
  • 5+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups
  • Experienced with systems/network engineering including routers, switches, and firewalls
  • Experienced with Microsoft 365 products such as Outlook, Onedrive, Sharepoint and Teams
  • Experienced with Windows10-11 and Windows Server Active Directory
  • Cisco, Microsoft, Comptia or ITIL Certification is a plus
Summary of role requirements:
  • Flexible hours available
  • More than 4 years of relevant work experience required for this role
  • Working rights required for this role

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