Operations Team Lead, PH

2 weeks ago

Manila, National Capital Region, Philippines Fresh Prints Full time
Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-up

Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.

The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.

  • How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality?
  • How do you most efficiently manage incoming requests from printers, customers, and Campus Managers?
  • How can we reduce our costs and increase our profit margins overall?

As a member of the Operations Leadership team, you'll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured.

We're looking for someone who has fantastic people management skills, is a quick learner, and isn't afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. We're on a remarkable growth trajectory and as Fresh Prints grows, you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.

You'll be managing a talented team of associates, depending on which team you lead. You'll be reporting directly to the Associate Director of Operations at Fresh Prints.

Responsibilities

  • Managing a team of Ops Associates
  • Managing communications with vendors & customers
  • Managing escalations from the team and solving logistical issues
  • Setting and tracking team metrics
  • Make sure all goals are reached
  • One on one meetings with your direct reports and with the AD of Operations
  • A total of 5 years of experience in operations of which 1+ are in a team lead/people manager role
  • Strong analytical and organizational skills
  • Able to make decisions without direct supervision
  • Ability to negotiate positive outcomes
  • Fluency in English and excellent communication skills

Personal Attributes

  • Detail Oriented
  • Goal-Driven
  • Ability to remain calm under pressure
  • Open to change
  • Competitive monthly salary between USD 1,200 to USD 1,500
  • Health Insurance
  • Learning opportunities
  • Working in a great culture

Job Location

  • This is a remote position

Working Hours

  • Working hours are 8 AM - 5 PM or 9 AM - 6 PM (US Timings) Monday to Friday

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Where do you see yourself in the next 5 years? Why do you believe that Fresh Prints is the place to be for you to realise your 5 year vision? (minimum 100 words) *

We would love to know your original thoughts so please take your time to write this answer thoughtfully (please refrain from plagiarism/using ChatGPT)

What is your most advanced degree? Which university granted it? What discipline did you focus on? And what year did you graduate? *

What is your current/last drawn annual salary? *

Please mention it in USD

What is your expected annual salary? *

Please mention it in USD

Where did you first hear about this opening at Fresh Prints? *

LinkedIn
Indeed
Fresh Prints - Careers Page
Referral
Instagram
Telegram
Youtube
Facebook Ad
Facebook Group
Campus Placements
Others

Please select

If you selected 'Others', please specify where you learned about the opening

#J-18808-Ljbffr

  • Operations Team Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible...

  • Support Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Helium 10 Full time

    About Us:We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own...

  • Technical Support Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Qashier Pte Ltd Full time

    About the job Technical Support Lead, PH Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data? Qashier is looking for an amazing Technical Support Lead to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Background on what ING is about (Generic ING background):ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the...

  • IT Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    The IT Operations Team Lead will be part of Global Business Center Information Technology team and will report to IT Operations Manager. This position is responsible for working with other GBC IT vertical leaders/teams, HQ IS, Workstream Team Leads/Managers/Directors and as required, with 3rd-party partners, vendors, and providers.QUALITIFICATIONSAt least...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an Operations Team Lead to join our Manila Commercial...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp Full time

    For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp AS Full time

    Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.• Provide excellent customer service and determine the needs of the client.• Implement and oversee the quality of deliverables and manage team relationships...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Operations Team Lead | Must Have Collections Background | Alabang - Onsite Supervisors/Team Leaders (Call Centre & Customer Service) With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies...

  • Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental...

  • Team Lead for Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Team Lead for Operations - Healthcare Account | Quezon City Site Full time Add expected salary to your profile for insights With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to...

  • Operations Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are seeking a passionate Operations Support Team Lead to be part of the Exam Services Operational Delivery team to support the...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Concentrix Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights About Role: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...

  • Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Ipsator Analytics Pvt Ltd Full time

    Kaya Founders is an early stage venture capital firm committed to building, investing, and supporting the next generation of companies driving digital transformation in commerce and critical services in the Philippines and Southeast Asia.One of our ventures, Pure Culture, a toxin-free luxury skincare brand is looking for a professional Operations Lead to...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Invisible Technologies Full time

    Team LeadStart a career in tech: Join the team that's supporting the latest cutting-edge AI language models.Website | Video Demo | Core ValuesThe Business ContextYou already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines FactSet Research Systems, Inc. Full time

    Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Posted 5 days ago Permanent Competitive Job Description: Team Leader, PS OpsFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant...

  • HR Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...

  • CS Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines VGW Full time

    Customer Service Team LeadVGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the worldOur Customer Service Operations team in Manila are currently looking for a Customer Service Team Lead to join the team.The Customer Service Team...

  • People and Capability Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Sun Life Financial, Inc. Full time

    People and Capability Lead (PH or HK Platform) People and Capability Lead (PH or HK Platform) Sun Life Financial, Inc. Manila, Philippines Posted 3 days ago Permanent Competitive People and Capability Lead (PH or HK Platform) You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your...