Operations Manager

3 days ago


Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.

YOU DESERVE THE BEST - Enjoy these Perks

Comprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccine Continuous career development and certifications Travel & training opportunity overseaRegular awards and recognitions Comprehensive life insurance 24 Paid time offs (with Annual leave conversion)Annual appraisal based on merits Free daily meals (free breakfast on Mondays & free treats on Fridays)Regular engaging company events & promotes work life balanceAccessible office sites – BGCEmployee referral programs
About the Role:
As our Operations Manager, you will be responsible for the overall leadership and strategic direction of our freight forwarding branch in the Philippines. You will oversee all aspects of the operation, including sales and customer service.

This is where you'll shine:

Operational Management:Implement and maintain operational procedures and standards to ensure compliance with company policies and regulatory requirements.Coordinate with international offices and agents to ensure seamless logistics operations.Manage all aspects of the branch operation, including sales, customer service and operations.Manages and coordinates workflow to achieve established business targets and objectives.Ensures that all performance and service standards are met in the areas of quality, processing time and productivity.Attends regular meetings with management to improve productivity, product knowledge, and rapport.Submits weekly and monthly reports to management.
Team Leadership:Lead and motivate a team of professionals, providing coaching and development opportunities.Develops and maintains an energetic, high-performance company culture that inspires employee commitment.Provides work direction of all Team Leads on enhancing organization performance and career progression.Addresses the team's needs and concerns, performance and motivation issues, and conflicts.Manages the staffing level to ensure that staffing needs to meet business requirements.
Customer Service:Enhances overall value by assessing service level operation efficiencies and streamlining processes to ensure that our requirements are met in a cost-effective manner.Ensure high levels of customer satisfaction by delivering exceptional service and resolving any issues promptly.Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
What you'll bring in:Minimum 5 years of experience in a freight forwarding role. Excellent leadership, communication, and interpersonal skills, developing and mentoring staff.Previous leadership/supervisory experience in a BPO environment/freight forwarding company.Demonstrated ability to implement and develop strategies, build action plans, and set goals.Possesses excellent reporting skills.Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills, developing business processes leading to increased operational efficiency.Exhibits good understanding of statistical reports, workforce management and staffing.Strong understanding of international shipping, customs regulations, and freight forwarding processes.Strong analytical and problem-solving abilities.Proficiency in logistics software and Microsoft Office Suite.
Come aboard and be part of a team that drives global commerce forward with passion and innovation. Your journey to success starts here so apply today and unleash your potential

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