Operations Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Concentrix Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

Add expected salary to your profile for insights

About Role: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities:

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Background / prior experience in Sales will be preferred.
  • Willingness to work a flexible schedule
  • Must already own a Valid Passport - at least valid for the next 24 months
Your application will include the following questions:

What's your expected monthly basic salary?

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • IT Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

    The IT Operations Team Lead will be part of Global Business Center Information Technology team and will report to IT Operations Manager. This position is responsible for working with other GBC IT vertical leaders/teams, HQ IS, Workstream Team Leads/Managers/Directors and as required, with 3rd-party partners, vendors, and providers.QUALITIFICATIONSAt least...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an Operations Team Lead to join our Manila Commercial...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp AS Full time

    Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp Full time

    For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.• Provide excellent customer service and determine the needs of the client.• Implement and oversee the quality of deliverables and manage team relationships...

  • Operations Team Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Operations Team Lead | Must Have Collections Background | Alabang - Onsite Supervisors/Team Leaders (Call Centre & Customer Service) With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies...

  • Operations Team Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible...

  • Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental...

  • Team Lead for Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Team Lead for Operations - Healthcare Account | Quezon City Site Full time Add expected salary to your profile for insights With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to...

  • Operations Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are seeking a passionate Operations Support Team Lead to be part of the Exam Services Operational Delivery team to support the...

  • Support Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Helium 10 Full time

    About Us:We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own...

  • Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Ipsator Analytics Pvt Ltd Full time

    Kaya Founders is an early stage venture capital firm committed to building, investing, and supporting the next generation of companies driving digital transformation in commerce and critical services in the Philippines and Southeast Asia.One of our ventures, Pure Culture, a toxin-free luxury skincare brand is looking for a professional Operations Lead to...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Invisible Technologies Full time

    Team LeadStart a career in tech: Join the team that's supporting the latest cutting-edge AI language models.Website | Video Demo | Core ValuesThe Business ContextYou already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Background on what ING is about (Generic ING background):ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines FactSet Research Systems, Inc. Full time

    Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Posted 5 days ago Permanent Competitive Job Description: Team Leader, PS OpsFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant...

  • HR Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...

  • CS Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines VGW Full time

    Customer Service Team LeadVGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the worldOur Customer Service Operations team in Manila are currently looking for a Customer Service Team Lead to join the team.The Customer Service Team...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Intogreat Solutions Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Directly reporting to the Operations Manager and being a member of the Operations leadership team, your role is to plan, coach and lead all day-to-day team functions and associated duties to support your staff (a team size ranging 15 to 20...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TDCX Full time

    Digital & Search Marketing (Marketing & Communications) Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop...