Service Delivery Team Lead

2 weeks ago


Mandaluyong City, National Capital Region, Philippines JWay Group Full time

Your Role

  • Own the strategies and services, setting high personal and team standards.
  • Lead technical teams with a balance of deep technical insight and focus on broader business objectives.
  • Drive data-driven decisions that are practical, results-focused, and align with our values.
  • Foster relationships, presenting comfortably to partners, team owners, and executives.
  • Oversee team dynamics, including hiring, mentoring, and potential separations.
  • Constantly evaluate and refine our operational methodologies.

Your Qualifications

  • Bachelor's in Computer Science, Engineering, or related field.
  • 3+ years of strategic team leadership experience, emphasizing talent development.
  • Committed to delivering exceptional customer experiences.
  • Proficient in communication and can influence partners of all levels.
  • Demonstrated leadership skills enhancing team performance.
  • Capable of business process analysis and recommending apt solutions.
  • Skilled in strategy execution and project management.
  • Adaptable to a dynamic, 24x7 environment, with both strategic and hands-on capabilities.
  • Strong understanding of Site Reliability Engineering (SRE) with an automation focus.
  • Proven track record in orchestrating complex programs.
  • Experience in process re-engineering and optimization.

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