Senior Communications Specialist

Internal Communications (Marketing & Communications)

Full time

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The role will be responsible for the management of all Employee Communications, Recruitment Marketing, all GSSC-wide events/activities and will be QBE GSSC's Brand Expert. The role will ensure GSSC is aligned with QBE's Brand strategy, guideline and positioning. Another key part of the role is senior stakeholder management as it will require working closely with GSSC's Executive Committee. The role requires keen attention to detail and ability to plan, present and articulate the plan to get executive approval as well as financial planning/budgeting. The role will engage closely with the rest of GSSC Communications Team and Global Communications Team. May be required to work on global projects with Global Communications Team so knowledge on Project Management and managing multiple initiatives is key.

Primary Responsibilities

• Design and implement activities/campaigns and events ensuring proper allocation and use of QBE GSSC's annual budget

•Proper management of processes with all controls in place; ensuring proper documentations for all projects

•Understands, implements and regularly reviews QBE protocols and processes for all QBE engagement events, including management of funds.

•Participate in Global Forums as needed such as Global Communications Forums, Town Halls, etc.

•Support the Editorial area of the function by creating, copywriting, editing written communication collaterals used in various platforms both for internal and external use.

•Creation of key presentations intended for both internal and external audiences such as Global QBE leaders and key stakeholders

•Plans and roll out key GSSC-wide campaigns and special projects

•Support the creation of content and overall management of Leadership town halls/Road Shows, global leadership visits, while working closely with senior stakeholders, Communications team members and other QBE colleagues

•Support key Communication and Branding initiatives and serve as back-up for other Communication team members

•Project management of key projects assigned

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• Minimum 10 years relevant experience

Preferred Competencies/Skills

• Copywriting and written communication skills

•Excellent presentation content-creation skills, report generation skills

•Excellent verbal communication skills; candidate must be very good in articulating thoughts in a very organized and concise manner

•Preferably someone with experience working as a Corporate Communications professional who has worked with senior leaders in a BPO, shared services or multinational set up

•Project management knowledge and experience

•Ability to influence and persuade internal and external stakeholders

•Very strong Organizational skills

•Good fund management skills

•Ability to manage multiple projects with multiple deadlines/priorities

•Strong attention to details

•Strong stakeholder management skills

•Strong attention to details

•Driven and strong leadership skills

•Team player

Preferred Experience

• Corporate communications professional with strong project management skills, with a minimum 10 years' experience in similar role in a BPO, Shared Service or Multinational setting

•Relevant tertiary qualifications such as but not limited to Communications, Journalism, Marketing or Business

Preferred Knowledge

• Knowledge of marketing, organizational communications, journalism, copywriting, community relations and public engagement, as well as composing and editing informational and business material.

•Fundamental knowledge of starting a CS Program or Foundation; Foundation Secretariat management, Sustainability, campaign management, project management, report creation, presentation creation

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 38 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. The GSSC provides a comprehensive range of Insurance Services to QBE's customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.

QBE GSSC in the Community

The GSSC Foundation was established in 2014, extending QBE's long history of corporate social responsibility to the Philippines. It mirrors QBE's insurance role in the community to assist people in need.

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 38 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees. The GSSC provides a comprehensive range of Insurance Services to QBE's customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.

QBE GSSC in the Community

The GSSC Foundation was established in 2014, extending QBE's long history of corporate social responsibility to the Philippines. It mirrors QBE's insurance role in the community to assist people in need.

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