WFM Lead

LOCATION:QUEZON CITY AND CEBU,PHILIPPINESJOB TITLE:SERVICE DELIVERY LEADRole Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of...

LOCATION:QUEZON CITY AND CEBU,PHILIPPINESJOB TITLE:SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of...

Role PurposeThe purpose of this role is to execute the process and drive theperformance of the team on the key metrices of the process. DoEnsure process is executed as per the client contractConduct briefings before every shift to drive focus on keymetrices and debrief at the end of the shift to drive focus of the teamon quality and adherence to contract...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Workforce Management Analyst I page is loaded Workforce Management Analyst I Apply locations PHL-RE Shared Services-Iloilo PHL-RE Shared Services-Manila time type Full time posted on Posted Yesterday job requisition id R78730 Job Summary:The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements: Excellent communication skills Has good analytical skills for MIS & number crunching; Must have 2-5 years RTA/ MIS experience in a BPO setting Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc...) Can start ASAP (preferably...

Work set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 35K - 40KRequirements:• Excellent communication skills• Has good analytical skills for MIS & number crunching;• Must have 2-5 years RTA/ MIS experience in a BPO setting• Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…)• Can start ASAP...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Work set-up: Night and shifting schedule, work onsite Location: Cebu Salary range: 35K - 40K Requirements: • Excellent communication skills • Has good analytical skills for MIS & number crunching; • Must have 2-5 years RTA/ MIS experience in a BPO setting • Has knowledge and experience using WFM Tool Competency (IEX, eWFM , etc…) • Can start...

Dialer Strategist Lead Assistant Manager (WFM) Up to 60K SalaryCompany: SmartBooks, IncCompany Description:SmartBooks, Inc. specializes in providing industry-leading human resources (HR) solutions including, but not limited to: Recruitment Process Outsourcing (RPO), Staff Augmentation, Executive Search, Offshore Recruitment, HR Admin Outsourcing, Business...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Qualification:Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data, identify...

Qualification: Five to seven years of process transformation experience in operations or WFM experience with WFM applications; Five or more years of program management experience Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Strong analytical skills; be able to interpret data,...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DELIVERY LEAD Role Purpose: The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and...

Tuesday, January 3, 2023 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in...

Job Summary:The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...

LOCATION: CEBU PHILIPPINES JOB TITLE: OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

LOCATION: CEBU PHILIPPINES JOB TITLE: SENIOR OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource...

LOCATION: CEBU PHILIPPINES JOB TITLE: OPERATIONS MANAGER Role Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

LOCATION:CEBU PHILIPPINESJOB TITLE:SENIOR OPERATIONS MANAGERRole Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization...

LOCATION:CEBU PHILIPPINESJOB TITLE:OPERATIONS MANAGERRole Purpose - The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and...

Job DescriptionActs as a Subject Matter Expert (SME) for RTA function. Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance. Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc that may impact...