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Head of Operations
2 weeks ago
If you are a dynamic and experienced professional who thrives in a fast-paced environment and is ready to take on a leadership role in a growing company, we invite you to apply for the Head of Operations & HR / General Manager position at Extenteam. Join us in shaping the future of staffing, BPO, and software solutions in the hospitality and real estate industries.
Responsibilities
- Oversee Recruitment, Workforce, Payroll, Training, IT, Data teams in the Philippines
- Bridge the gap between leadership in the US and the team in the Philippines
- Monitor and help build systems that measure operational performance
- Roll up sleeves and actively contribute as both a leader and a hands-on contributor
- Manage team performance and hold teams accountable for their results
- Build and improve scalable processes and systems to enhance operational efficiency
- Implement best practices to streamline workflows within the organization
- Lead and oversee Recruitment, Workforce, Payroll, Training, IT, and Data teams
- Foster a collaborative and high-performance culture within the teams
- Personally servicing customer accounts and support requests
- At least 3 years of experience in a senior operations role
- Excellent verbal and written communication skills in English
- Ability to work during US hours (Eastern Standard Time)
- Currently based in the Philippines
- Expats or individuals with experience working with US companies are strongly preferred
- Action-oriented with the ability to make decisions independently
- Self-starter with a proactive approach to tasks
- Analytical background, ideally with an engineering or analytical focus
- Tech-savvy and capable of quickly adapting to new software
- Paid time-offs
- 13th month pay
- Performance Based Bonus up to 15% of base salary
- Private Health Insurance
- Opportunity to work with a global team and contribute to the growth of an innovative company
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