Head of Operations

2 weeks ago


Manila, National Capital Region, Philippines Extenteam Full time
Extenteam is a dynamic staffing, BPO, and software company specializing in providing innovative solutions to the hospitality and real estate industries. We pride ourselves on delivering high-quality services to our clients by leveraging cutting-edge technology and a talented workforce. As we continue to grow, we are looking for a strategic and hands-on Head of Operations & HR / General Manager to lead our Philippines operations.

If you are a dynamic and experienced professional who thrives in a fast-paced environment and is ready to take on a leadership role in a growing company, we invite you to apply for the Head of Operations & HR / General Manager position at Extenteam. Join us in shaping the future of staffing, BPO, and software solutions in the hospitality and real estate industries.

Responsibilities

  • Oversee Recruitment, Workforce, Payroll, Training, IT, Data teams in the Philippines
  • Bridge the gap between leadership in the US and the team in the Philippines
  • Monitor and help build systems that measure operational performance
  • Roll up sleeves and actively contribute as both a leader and a hands-on contributor
  • Manage team performance and hold teams accountable for their results

Process Improvement:

  • Build and improve scalable processes and systems to enhance operational efficiency
  • Implement best practices to streamline workflows within the organization

Team Management

  • Lead and oversee Recruitment, Workforce, Payroll, Training, IT, and Data teams
  • Foster a collaborative and high-performance culture within the teams

What You Will Not Be Doing

  • Personally servicing customer accounts and support requests

Requirements

  • At least 3 years of experience in a senior operations role
  • Excellent verbal and written communication skills in English
  • Ability to work during US hours (Eastern Standard Time)
  • Currently based in the Philippines
  • Expats or individuals with experience working with US companies are strongly preferred
  • Action-oriented with the ability to make decisions independently
  • Self-starter with a proactive approach to tasks
  • Analytical background, ideally with an engineering or analytical focus
  • Tech-savvy and capable of quickly adapting to new software

Benefits

  • Paid time-offs
  • 13th month pay
  • Performance Based Bonus up to 15% of base salary
  • Private Health Insurance
  • Opportunity to work with a global team and contribute to the growth of an innovative company

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