Operational Excellence Manager

Full time

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GBS Operational Excellence (OpEx) Manager is responsible for leading the operational performance management (metrics, KPIs, SLSs) and volumetric baselining. The OpEx manager will identify and mitigate risks in those areas that do not have robust metrics and volume tracking and reporting. The GBS OpEx Manager liaises with GBS Leadership and with the project sponsors to ensure. Furthermore, the GBS OpEx Manager would become a key player in the new GBS site continuing the deployment of the Operational Excellence program.

GBS OpEx Manager will be responsible for:

• Leading the preparation of the OpEx project plans, as part of the integrated GBS Program Plan
• Design and implement a standard base-lining approach
• Coordinate the operational performance management knowledge capture from
• Design the GBS 'to-be' operational performance management
• Work directly with the business partners to review and adapt the existing SLAs where applicable
• Coordinate SLA's changes and consolidate a GBS SLA landscape

1.) Operational Excellence, Continuous Improvement, LEAN and Six Sigma

• In collaboration with GBS leadership, agree the year on year proportional improvement across Operations
• Design and implement a system to link the operational critical metrics to business objectives
• Designs and implements a Quality, LEAN and 6Sigma awareness training in readiness to be shared to the whole GBS organisation
• Designs and implements an Operational Excellence methodology from improvement opportunity identification (either process or commercial) to improvement delivery and its P&L impact reporting
• Initiate and support process improvement activities with process owners / markets as deemed appropriate.
• Proactively working closely with critical metric owners and collaborate closely with peers to achieve key performance indicators.
• Owns inventory of initiatives and monitors then through entire lifecycle

2.) Base-lining

• Fully accountable to baseline the operational performance of the processes in scope for the transition.
• Work directly with the markets representatives to identify and measure the volumetric
• Provide continuous feedback to the GBS PMO team in relation to any potential risk (e.g. volumes impact on the committed FTE)
• Identify any metrics or KPIs gaps and work with the respective teams to define the appropriate measures
• Ensure the relevant Quality and Operational performance management training will be delivered to the new GBS colleagues
• Develop specific transition tracking dashboards for volumes ramp-up as well as outcome quality for the new locations
• Provides regular updates and advise the GBS PMO team about any area that may require attention
• Fully accountable to design and implement a robust reporting tool (hardware required) and relevant BI dashboard

3.) Documentation Management

• Build consistent framework to handle all documentation collected during transitions (storage, review process, inventory).
• Implement Process Mining solution to link process documentation with Delivery Tools (ServiceNow, SAP).
• Integrate all documentation into new framework.
• Proactively supports SOP owners in management of documentation.

4.) Key Performance Indicators (KPI)

Lead the development of key performance indicators (KPIs) and monitor target achievements considering:

• Service Level Agreements (SLAs)
• Any other targets as agreed by leadership
• Throughout the KPI lifecycle with their maturity
• Benchmarking activities internally with BSC and/or shared services industry and/or other industry leaders, when required.
• Lead continuous development of Performance Management or other equivalent tools (performance dashboard, data analytics etc) according to assignment and priorities to support process simplification and performance improvement activities for GBS.

5.) Automation

• Participate in the process design sessions for technical architecture sign off (high dependency identified in some processes which imply risks and predicts significant amount of additional work)
• Assess the automation opportunities and provides regularly the GBS leadership with the list of potential RPA or low cost automation
• Builds and maintains the relationship with the 3rd party RPA provider

• University degree or equivalent experience (e.g., in Economics or Business Administration, Engineering or Science)
• Experience in a multinational company for a minimum of 3-5 years in a similar position, ideally consulting experience relevant to GBS.
• Computer Skills (MS Office incl. Advanced excel),
• Fluent English (written and spoken); good communication skills (written and spoken)
• Strong level of business understanding, prior experience with big scale project management
• Good communication skills with stakeholders across all seniority levels
• Strong leadership mentality, emotional intelligence to understand different perspectives towards a specific situation
• Ability to accept/undertake risks
• Someone that is able to think outside the box and holistically evaluates the solution space to a problem
• Strong analytical and problem solving skills
• Good to have: LEAN and/or 6Sigma Certification

• Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
• Receive cash allowances such as meal and transport allowance
• Flexible working arrangements
• Have access to over 200 company training
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
• Experience the culture of an Investors in People certified company
• Find out why 9 out of 10 employees recommend us to a friend.
• Understand why 9 out of 10 employees say they feel free to be themselves

Thank you very much for applying

We will make sure to provide feedback on your application within 2 weeks after the application deadline.

Japan Tobacco International (JTI) is a member of the Japan Tobacco Group of Companies (JT), a leading international tobacco company. With headquarters in Geneva, Switzerland, JTI markets world renowned brands and has operations in more than 120 countries with significant growth through the commitment of our internationally diverse workforce of 45,000 people.

We're JTI, and we believe in freedom. We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in more than 120 countries, and how we've grown from 40 to 5,000+ employees with 38 branch offices and 3 entities (Market, AMC, & GBS) in the Philippines.

But our business isn't just business. Our business is our people. And JTI is a company where people are the difference. We believe in their freedom to choose, think, and be themselves every day, and this makes us stronger as a business.

That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend. And why we've been recognized as INVESTORS IN PEOPLE for the 3rd time in Philippines.

Times have changed, and we have introduced new tools at JTI that will help start your career with us without having to leave the house. Our application process and interviews can be handled online. And even your first working day, and every day until life gets back to normal.

Japan Tobacco International (JTI) is a member of the Japan Tobacco Group of Companies (JT), a leading international tobacco company. With headquarters in Geneva, Switzerland, JTI markets world renowned brands and has operations in more than 120 countries with significant growth through the commitment of our internationally diverse workforce of 45,000 people.

We're JTI, and we believe in freedom. We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in more than 120 countries, and how we've grown from 40 to 5,000+ employees with 38 branch offices and 3 entities (Market, AMC, & GBS) in the Philippines.

But our business isn't just business. Our business is our people. And JTI is a company where people are the difference. We believe in their freedom to choose, think, and be themselves every day, and this makes us stronger as a business.

That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend. And why we've been recognized as INVESTORS IN PEOPLE for the 3rd time in Philippines.

Times have changed, and we have introduced new tools at JTI that will help start your career with us without having to leave the house. Our application process and interviews can be handled online. And even your first working day, and every day until life gets back to normal.

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