Service Delivery Leader
2 weeks ago
Service Delivery Leader, Global Operations Command Center page is loaded
Service Delivery Leader, Global Operations Command Center Postuler locations Quezon City time type Temps plein posted on Publié hier job requisition id JRNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.
Semaine de travail comprimée
HybrideDescription d'emploi
The opportunity
The position manages teams of technologists with a focus on resource management, workforce planning, and issue resolution. Able to manage onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency.. Leadership and coaching skills to build High Performing teams. Delivers high impact to the organization through proactive IT operations focused on infrastructure reliability.
Responsibilities
• Responsible for onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency
• Facilitation and problem solving
• Leadership and coaching skills to build High Performing teams
• Works with teams to drive issue resolution
• Provides leadership support for small groups and teams
• Regional variations: resource management, recruiting, hiring, workforce planning, contractor engagement, etc.
• Coordinates across stakeholders to resolve moderately complex issues
• Executes on resource planning, assists with management activities
• Coaches technology teams as needed
How will you create impact?
The position reports to Global Operations Command Center Service Delivery Manager. The position is responsible for onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency. A proactive IT operations focused on delivering infrastructure reliability across the organization.
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- Demonstrates understanding of how technology supports Manulife's strategy
- Strong detail orientation
- Awareness of full-technology stack
- Good interpersonal skills
- Good conflict resolution skills
- Able to work across teams to drive best outcomes
- Solution focused
- Good working knowledge of internal processes
- Able to work across Project Management and Resource Management to multiple demands within specific focus
- Basic Intake and demand planning
- Straightforward tasks completed to an acceptable standard
- Understands informal structure, company culture, cooperation & information sharing within the company
- Understands internal processes and how to manage to outcome
- Knowledge of internal processes with a strong network of colleagues able to tap into for support
- Awareness of IT trends and strategies
- Analytical, ability to think strategically and creatively
- Strong collaborator
- Facilitates workshops and collaboration sessions as required
- Constantly learns from both success and failure
- Good organizational and problem-solving abilities that enable you to manage through creative abrasion
- Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
À propos de Manuvie et de John Hancock
La Société Financière Manuvie, groupe mondial et chef de file des services financiers, vise à aider les gens à prendre plus facilement des décisions et à vivre mieux. Son siège social mondial se trouve à Toronto, au Canada. Elle exerce ses activités sous le nom de Manuvie en Asie, au Canada et en Europe, et principalement sous le nom de John Hancock aux États-Unis. Elle propose des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. À la fin de 2022, elle comptait plus de employés, plus de agents et des milliers de partenaires de distribution au service de plus de 34 millions de clients. À la fin de 2022, son actif géré et administré se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains), le total de ses placements se chiffrait à 400 milliards de dollars canadiens (300 milliards de dollars américains) et son actif net des fonds distincts se chiffrait à 300 milliards de dollars canadiens (300 milliards de dollars américains). Elle est inscrite aux bourses de Toronto, de New York et des Philippines sous le symbole « MFC », ainsi qu'à la Bourse de Hong Kong sous le symbole « 945 ».
Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à .
About Us#J-18808-Ljbffr
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