Customer Service Team Leader

2 weeks ago


Quezon City, National Capital Region, Philippines Aspara Furniture Manufacturing Corp. Full time

We are seeking a dynamic Customer Service Team Leader/Trainer to oversee our customer service team and ensure our staff provides outstanding support to our customers. In this role, you will be responsible for managing, training, and guiding a team of customer service representatives to achieve performance targets and enhance customer satisfaction.

Key Responsibilities:

  • Lead a team of customer service representatives and ensure high-quality service is delivered consistently.
  • Develop and implement training programs that equip staff with the necessary skills to perform their roles effectively.
  • Monitor team performance and provide feedback to improve productivity and service standards.
  • Handle complex customer service issues and escalate them as needed.
  • Coordinate with other departments to streamline customer service processes.
  • Analyze customer feedback and make recommendations for improvements.
  • Prepare and present reports on team performance and training outcomes.

Requirements:

  • Bachelor's degree in Business Administration, Communication, or related field.
  • Minimum of 3 years experience in a customer service leadership role.
  • Proven track record of managing and training customer service teams.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-oriented approach.
  • Experience with CRM software and MS Office.

Benefits:

  • Competitive salary and performance incentives.
  • Health insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • 8 hour shift
  • Day shift

Supplemental pay types:

  • 13th month salary

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