Investigation Manager

2 weeks ago

Pasig, National Capital Region, Philippines Care Full time

Job Summary

CARE recognizes that fraud and corruption are prevalent issues, have harmful effects on employees, the organization, and society, and threaten our vision. CARE does not tolerate fraud or corruption by staff, partners, or related third parties, including its agents, consultants, vendors, local councils, volunteers, or counterparts. The allegations of fraud and corruption must be appropriately investigated after considering severity, credibility, the potential for reputational damage, and applicable donor requirements. The primary objective of this position is to timely, adequately, and effectively manage fraud and corruption allegations, mitigating risk to the organization. This position shall manage investigations from planning, execution, and reporting, following the CARE's policies and procedures and other up-to-date best practices in investigation. The position shall assist the Deputy Director for Counter Fraud and Assurance in managing the investigators, regional investigators, or any personnel tasked to perform an investigation. S/he shall ensure the investigations are planned effectively and resources are used efficiently; investigative procedures are adequate, and the evidence relevant to the conclusion are archived completely; investigation reports are accurate, direct, factual, concise, and coherent, free from material technical errors, including grammatical errors; and, investigations are completed timely within the established metrics. S/he shall ensure that CARE's fraud reporting hotlines are managed adequately and that the fraud log is maintained accurately, timely, and completely. Managing the fraud log includes ensuring that the affected donors and CMPs are timely notified by the responsible parties following the policy, management actions to mitigate fraud risks are adequate and effective, and the legal team is consulted or informed as needed for sensitive and high-profile cases, or those exceeding $20,000, respectively. S/he will assist the Deputy Director in developing new tools, conducting capacity building, and managing counter-fraud strategy initiatives. This position reports to the Deputy Director for Counter Fraud and Assurance and will directly oversee the investigators, regional investigators, or any personnel tasked to investigate.

JOB RESPONSIBILITY 1

Supervise and manage investigation of fraud and corruption allegations

S/he plans the investigation effectively. S/he determines the investigation scope and objectives. S/he identifies the resources needed to execute the investigation and ensures that resources are utilized effectively, minimizing wastage. S/he co-develops the plan with the investigators, regional investigators, or any personnel tasked to perform an investigation, determines the practical methodology and approaches, and calibrates the plan as needed, as information and evidence become available. S/he manages communications, ensuring adequate coordination with relevant parties following the need-to-know basis protocol. S/he carries out kick-off, progress, and exit meetings with client senior management. S/he apprises their supervisor timely for sensitive and high-profile cases to avoid unnecessary escalations. S/he oversees the execution of the investigation plan and ensures that investigation procedures are completed adequately and timely within the established budget and metrics. S/he reviews the working papers, analysis, and evidence and evaluates them. S/he reviews the investigation reports and ensures they are accurate, direct, factual, concise, and coherent, free from material technical errors, including grammatical errors, before submitting them to their supervisor for final review. S/he observes proper chain of custody on evidence and ensures that evidence, analysis, and other relevant supporting work files are archived adequately in the designated repository. S/he works with their team to identify the internal control gaps or weaknesses, fraud risk mitigation measures, and recommendations to prevent similar fraud in-country and globally. S/he works with their supervisor to develop and apply the latest data analysis techniques and technologies to complete the investigations efficiently. As necessary, s/he leads and performs investigative procedures on complex and high-sensitive cases. S/he periodically informs and updates the Deputy Director for Counter Fraud and Assurance on investigation progress, including challenges and anticipated hurdles, and provides periodic reports on cases managed internally.

JOB RESPONSIBILITY 2

Provide ongoing leadership, supervision, and guidance to investigators

S/he trains, mentors, and coaches staff in performing their job responsibilities and continuously improving their skills and technical expertise. Staff means auditors, investigators, regional investigators or guest assigned tasked to investigate. S/he completes the performance management activities, including performance planning, monitoring and appraisals (after each assignment, semi-annual, and annual). S/he recommends or initiates personnel actions such as merit increases and other salary adjustments, promotions, transfers, terminations, and disciplinary actions, including performance improvement plans. S/he leads the recruitment process within the unit, as needed.

JOB RESPONSIBILITY 3

Effective case management and counter-fraud initiatives support

S/he works with the Deputy Director for Counter Fraud and Assurance in overseeing the fraud reporting hotline and manages cases effectively in the system. S/he ensures that the fraud log is maintained accurately at all times. S/he employs data techniques on fraud log and provides analyses, global root causes, and initiates fraud risk mitigation activities regionally and globally after consultation with their supervisor and relevant parties in the region. S/he oversees the case management system and, at a minimum, ensures that: - Whistleblower reports are acknowledged timely, and they are updated on the progress and results - Cases are timely closed within the established metrics and industry standard - Cases in the fraud reporting hotline are reconciled with the fraud log - Responsible parties timely notify the affected donors and CMPs - Oversee the follow-up of recommendations in the investigation report - Fraud losses are minimized and recovered, as practically possible - Perform other duties as assigned S/he supports the Deputy Director for Counter Fraud and Assurance in implementing counter-fraud initiatives, regionally and globally, including preparing materials for training, presenting, and continually learning best practices in fraud risk mitigation in the industry, among others.

Job Type: Full-time

Pay: Php200, Php250,000.00 per month

Schedule:

  • 8 hour shift

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