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Client Relations Specialist
2 weeks ago
Job Qualifications:
- Education Level: Bachelor's Degree
- Experience: Business or any related field of study
- At least 3 years experience in a similar or subordinate jobs
Job Description:
- Identifies/prospects and develops new client relationships and new business opportunities with existing clients. This involves lead generation, cold calling, networking, attending industry events, and utilizing online platforms.
- Gathers and documents information on client's profile and business requirements before and after meeting with the client. Consult with clients to understand their IT requirements, challenges, and goals. Analyze their current systems and processes to determine how the IT products or services can meet their specific needs and provide solutions.
- Conduct strategic sales presentations and coordinates demonstration of IT products or services to potential clients. To showcase the features, benefits, and value proposition of the offerings, and address any questions or concerns.
- Prepares proposals that outline the IT solutions, pricing, terms, and conditions based on the customer's requirements. Obtains approval of the proposal from the authorized parties. Present the proposals to clients, address any objections, and negotiate terms to reach a mutually beneficial agreement.
- Close sales and meet targets. Actively pursue sales opportunities and work towards meeting or exceeding sales targets and quotas. Use effective sales techniques to overcome objections, build relationships with clients, and close deals.
- Provide inputs to the Sales Leader for the negotiation of contract terms and pricing with the principal and other 3rd party providers for equipment and/or service requirement/s.
- Maintain sales records and reports: Document all sales activities, customer interactions, and other sales-related activities on the required Minutes of the Meeting (MOM) format of Infomax. Prepare regular reports on sales performance and pipeline as required.
- Tracks and closely monitors performance versus targets/goals through the Weekly Sales Meetings and Monthly Pipeline Review. Recommends/takes the necessary corrective action or strategy change when expected milestones are not achieved.
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