Client Relations Associate

2 weeks ago

Makati City, National Capital Region, Philippines Bank of the Philippine Islands Full time

Client Relations Associate at Bank of the Philippine Islands | Prosple Philippines

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Client Relations Associate Manila, Hybrid It's time to make your career more satisfying. At BPI, it is a place where you'll feel valued and your efforts rewarded. Apply on employer site Opportunity details Opportunity Type Graduate Job Number of Vacancies 100 Start Date Ongoing Application dates Applications Open 1 Nov 2023 Applications Close 20th of January, 2024 (Prosple estimate closing date) Hiring criteria

Entry Pathway

See details Working rights

Philippines

  • Philippine Citizen
  • Philippine Permanent Resident
Read more About BPI

In the 1980s, BPI evolved into a fully diversified universal bank with the help of the Monetary Board of the Central Bank of the Philippines (Bangko Sentral ng Pilipinas) when it began to offer consumer and investment banking services on top of its traditional commercial banking activities.

Your responsibilities

Core Responsibilities:

  • Achieves the firm's customer service objectives by responding to client queries, concerns, and problems according to the firm's policies and standards
  • Contributes to the firm's objectives by providing necessary assistance to customers and colleagues alike
  • Handles client complaints, inquiries, and requests from Siebel (as needed)
  • Interacts with clients to provide information on the firm's products and services via phone, chat, email, or any point of contact (i.e., face-to-face, Twitter, private message)
  • Ensures that important notices are sent in a timely manner, as required via phone, chat, email, and other points of contact (face-to-face, Twitter, private message, etc.)
  • Contact clients included in the Past Due report sent by the Cash Settlements team and ensure that communication, collection, and recommendation for account suspension are provided in a timely manner
  • Monitors and conducts the eKYC for clients submitting account opening requests/maintenance via the BPI Trade Applications mailbox
  • Handles the enrollment of NoCD for BPI Trade clients with REIT transactions
  • Ensures timely posting of announcements on the BPI Trade website
Training & development

BPI has a wide array of training programs and activities. They use a blended learning approach that includes workshops, coaching/mentoring, instructor-led training sessions, and web-based training courses.

  • Officers training programs - which initiate new officers into their leadership roles.
  • Sales officers training programs - advanced leadership programs for officers.
  • Courses on financial advisory, and programs designed to help employees comply with regulatory requirements, among others.
Benefits

Some of the benefits may include:

  • Low interest rates for auto and housing loans.
  • Emergency loans.
  • Medical and group term insurance.
  • Salary loans.
  • Competitive salary.
  • Retirement benefit plan.
Career progression

BPI stands out as the preferred employer in the Philippine financial sector. Focused on enhancing career growth, goal clarity, and leadership, BPI introduces initiatives to elevate competency, expedite promotions, and align HR metrics with corporate strategy.

Work-life balance

BPI offers a hybrid work setup based on job functions, maintaining positive relationships with labor unions. With an open-door communication policy, the bank swiftly addresses employee concerns, preventing escalation.

Company culture

At BPI, they foster a culture of excellence where employees engage in meaningful, significant, and purposeful work. Their values include mutual respect, meritocracy, performance, and teamwork, aspiring to be the preferred employer in the Philippine financial sector.

About you

Qualifications:

  • Bachelor's Degree in Business, Management, or any related course
  • Open to fresh graduates
How to apply

Please click the "Apply now" button to apply.

Recruitment process:

  • Register.
  • Log in and fill in the application form with all necessary details.
  • Verify whether the entered details are correct or not.
  • After verification, submit the application form.

Source/s:

Apply on employer site Hiring criteria You should have or be completing the following to apply for this opportunity. Entry Pathway Degree or Certificate Minimum Level of Study Bachelor or higher Study Field B Work rights

The opportunity is available to applicants in any of the following categories.

country eligibility

Philippines

Philippine Citizen

Philippine Permanent Resident

China Banking Corporation

Reconciliation Analyst

Graduate Job

Makati City Find out how to grow, enjoy, and inspire with China Bank. Join now Applications Close 5th of January, 2024 (Prosple estimate closing date) Start Date Ongoing Hiring candidates with qualifications in B Business & Management I IT & Computer Science Apply on employer site

China Banking Corporation

Customer Relations Assistant

Graduate Job

Multiple Locations Find out how to grow, enjoy, and inspire with China Bank. Join now Applications Close 5th of January, 2024 (Prosple estimate closing date) Start Date Ongoing Salary PHP 12, ,000Prosple salary estimate Hiring candidates with qualifications in B Business & Management
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