Case Manager

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions Full time
Make your next big career move by applying as KMC Solutions' next CASE MANAGER

With over 16 years of experience, Debt Busters is one of Australia's most trusted partners for financial freedom.


Join our team of experts and gain unrivalled knowledge of debt and learn how to identify and implement the perfect solution for our clients' financial problems.


Be well rewarded while making a meaningful impact on people's lives by solving their financial problems and setting them on a path to becoming debt free and feeling financially confident.

Our systems are unique and have been developed to support you in achieving your best. Furthermore, we are committed to continuously improving our operations and expanding our market presence, for which we invite you to join in our journey

On top of your salary, here are the exciting benefits you can look forward to:

The Role


As an experienced Case Manager, you hold a crucial position in our organization, dedicated to helping clients find the optimal debt relief solution.


You will collaborate closely with our Debt Management Consultants and clients, assuming a critical role in alleviating their financial burdens.

This will involve developing alternative payment plan proposals that are both affordable for our clients and meet the requirements set by the creditors.


Your exceptional problem-solving skills will be instrumental in this process, all while ensuring strict adherence to our policies and relevant legislation.

Perks and Benefits

Enjoy working from a comfortable Metro Manila office (free ice cream Fridays)
Join an international team who continuously work together to achieve success.
Work alongside passionate co-founders, who get a kick out of seeing their team succeed.
Enjoy a great work/life balance.
Excellent earning potential.
Ongoing training and support provided
Gain access to coaching and counselling with our EAP partner, Uprise.
Opportunity to salary sacrifice formal qualifications so you can always be learning.

The main responsibilities of a CASE MANAGER include:
Tasks and Responsibilities

Perform initial assessments to determine the suitability and eligibility of clients for selected debt management solutions.

This involves carefully reviewing supporting documents to gain a comprehensive understanding of their financial situation and determine the most appropriate course of action.

Collaborate closely with and provide guidance to Debt Management Consultants, leveraging our collective expertise to ensure that we assist clients to the best of our abilities.

Utilize a comprehensive approach to establish manageable payment arrangements for clients, considering their total outstanding debt, household income, and expenses, ensuring that the proposed arrangements meet both the client's financial capabilities and the requirements set forth by the creditors.

Uphold strict compliance with the organization's policies and adhere to relevant legislative requirements in all decision-making processes.

This includes consistently reviewing and aligning decisions with established policies, guidelines, and regulations to ensure that our actions are in full accordance with legal and internal standards.

Contribute to risk identification by promptly reporting any concerns or issues that arise during your interactions with clients and colleagues.

To apply, you must be an expert on the following requirements:

Skills and Experience

Demonstrate substantial experience as an Assessor, Case Manager or in a similar role within the financial services sector.

Possess a strong track record of serving clients in Australia, demonstrating extensive experience and expertise in catering to the specific needs and requirements of Australian clients.

Demonstrate in-depth understanding of personal financial documents and the ability to analyse them.
Ability to remain calm when dealing with high-pressure situations.
Experience working under pressure and towards set deadlines, effectively managing workload and prioritising tasks.
Exhibit excellent communication skills, both in written and verbal forms, displaying confidence when interacting with colleagues.

Additionally, possess the initiative to proactively reach out to clients via phone calls, ensuring effective communication and obtaining any necessary missing information for case management purposes.

Demonstrate a remarkable ability to empathize with clients, fostering a supportive and non-judgmental environment.

The successful candidate must submit the following pre-employment requirements:

Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2x2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
Photocopy of 2 valid IDs – front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click here to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events.

We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment.

We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly.

We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within

KMC:
Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

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