Account Manager

2 weeks ago


Makati City, National Capital Region, Philippines UpRush Social Geekers, Inc. Full time

● Customer Service

Ensures the provision of quality service to all clients by building a relationship with clients based on reliability/dependability of service and concern for members.

Provides quality service by extending assistance 24/7 to members to respond to their needs during time of access and clarifying/and or answering queries regarding their benefits coverage.

Serves as conduit for the communication of needs, concerns, and requirements between client and departments of the company.

Attends to VIP cases, disapproved cases, borderline cases in order to optimize goodwill, without sacrificing the interest of the company.

● Renewal of Accounts

Reviews existing accounts health care plan and determines their utilization by coordinating with Actuarial, Medical, Claims and Underwriting Departments in order to design a renewal contract of health care with value-adding benefits and services and best-price offer.

Interacts with Actuarial Department in order to rationalize rates to make them competitive; recommends another pricing approach for certain special cases.

Prepares ABC for renewal accounts ; Conducts presentations with clients on renewal proposals and for new accounts in the

existing account.

Upsells AMF (Annual Membership Fees)

■ Direct Marketing Accounts

Negotiates with client's health care plan coverage and pricing, following guidelines, policies and standards of the company.

■ Broker/Agents Accounts

Negotiates with clients, together with Broker or Agent, health care plan coverage and pricing, following guidelines, policies and standards of the company.

● Utilization Review

Regularly checks account's utilization to spot financial risks and recommend intervention when indicated.

● Orientation Programs

Ensures that clients and members understand their benefits package and access procedures by organizing orientation sessions

● Annual Physical Examination (APE)

Ensures that APE is conducted as scheduled for all clients with the help of Medical Department and/or Call center thru Client Service Assistant.

● Account Monitoring

Uses multiple monitoring mechanisms to know status of accounts and special situations occurring, and where needed, take action to the satisfaction of the client/member: Account Profile, collections/ payments, documentation of special cases, etc.

Ensures that all communications with clients are available and kept for future reference.

  • Graduate of any bachelor degree , preferably from a medical services course.
  • One (1) year hands- on experience in all aspects of account management ,Customer Service, Negotiation/Communication Skills , Business Presentations and Contract Management
  • Knowledge in MS Office Applications; Oral & Written Communication Skills
  • Willing to work on site & filed work
₱0 - ₱0 a month
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