CPS Quality Management Intern

3 weeks ago


Makati City, National Capital Region, Philippines ING Full time
Assist in the preparation of list of reopened cases, breached
cases, and CSAT comments for root cause analysis

  • Assist in the collation and preparation of monthly QA
reports

  • Consolidation of improvement opportunities/suggestions
from CSAT comments

  • Assist in the creation of Quality Framework SharePoint Site
  • Support in the creation of presentation materials for QA
trainings and refresher sessions

  • Support in the monitoring of continuous improvement
projects

  • Assist in the creation of a CI Book of Work Dashboard


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