CASE MANAGER – Spanish Bilingual
2 weeks ago
Highlights
- Competitive compensation and benefits packages
- Continuous professional development and learning opportunities
- Regularengagement activities and events
__________________________________________________________________________CASE MANAGER– Spanish Bilingual
Work for our global clients andimmersein our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent
ROLE OVERVIEW
We arelooking for aCase Manager – Spanish Bilingualto be part of our team.
- He/Sheis responsible for effectively providing day to day administrative legal support for multiple disability claims until the cases are transferred to an attorney.
MAIN RESPONSIBILITIES
- Manage and efficientlymonitor time-sensitive multiple claims
- Maintain a thorough understanding of each individual case, including its status, documents, and actionsrequired for the claim
- Work closely with theappropriate Social Security field office and assigned examiner to seek updates for assigned claims, uncover issues preventing claims from progressing, and determine requirements for resolution
- Work closely with US case managers on the review of claims, denials, appeals, or representation withdrawal by providingaccurate data and clear and comprehensive case background
- At least High School graduate
- At least two (2) years of customer service work experience in the Call Center Industry
- With one (1)year of being Spanish Bilingual
- Comfortable with technology like email and Internet browsing
- Must demonstrate sound analytical and problem-solving skills
- Must possess strong and logical decision-making skills
- Can demonstrate excellent verbal and strong written English skills
- Willing to work on site on Robinsons Business Center, Ortigas
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Evening
- Tuesday: Evening
- Wednesday: Evening
- Thursday: Evening
- Friday: Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
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