CASE MANAGER – Spanish Bilingual

2 weeks ago


Quezon City, National Capital Region, Philippines iFive Inc. Full time
Job Description

Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regularengagement activities and events

__________________________________________________________________________CASE MANAGER– Spanish Bilingual

Work for our global clients andimmersein our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent

ROLE OVERVIEW

We arelooking for aCase Manager – Spanish Bilingualto be part of our team.

  • He/Sheis responsible for effectively providing day to day administrative legal support for multiple disability claims until the cases are transferred to an attorney.

MAIN RESPONSIBILITIES

  • Manage and efficientlymonitor time-sensitive multiple claims
  • Maintain a thorough understanding of each individual case, including its status, documents, and actionsrequired for the claim
  • Work closely with theappropriate Social Security field office and assigned examiner to seek updates for assigned claims, uncover issues preventing claims from progressing, and determine requirements for resolution
  • Work closely with US case managers on the review of claims, denials, appeals, or representation withdrawal by providingaccurate data and clear and comprehensive case background
Requirements
  • At least High School graduate
  • At least two (2) years of customer service work experience in the Call Center Industry
  • With one (1)year of being Spanish Bilingual
  • Comfortable with technology like email and Internet browsing
  • Must demonstrate sound analytical and problem-solving skills
  • Must possess strong and logical decision-making skills
  • Can demonstrate excellent verbal and strong written English skills
  • Willing to work on site on Robinsons Business Center, Ortigas

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Evening
    • Tuesday: Evening
    • Wednesday: Evening
    • Thursday: Evening
    • Friday: Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role

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