Customer Relationship Management

2 weeks ago


Cebu City, Central Visayas, Philippines Interactech Solutions Inc Full time
Purpose of Job
This role is responsible to build trusting relationships with customers and maintain a strong
engagement with them. The role will also identify opportunities to grow the customer base and
build positive relationships with new customers.

Duties and Responsibilities

  • Define CRM schedules and action plans as well as coordinating execution, monitoring
and reporting

  • Create & manage targeted retention campaigns / promotions for all products
  • Overall responsibility for B2C communications and VIP strategy
  • HTML and dynamic content experience
  • Define and manage CRM workflows from brief requests to production, delivery and
reporting, coordinating with varying stakeholders and departments (CRM, IT, Design,
Customer Support, Product, BI)

  • Detailed reporting on all CRM and retention activity, KPIs
  • Propose any necessary changes or improvements to processes and strategies to achieve
KPI targets

  • Product owner for CRM tools and platforms, including responsibility for expressing any
needs for additional resources required for the team to ensure it delivers on targets and
projects.

  • Liaise with designers on creatives and marketing tools

Direct Reporting :
CRM Team of executives

Requirement

  • Good data analysis and interpretation skills
  • Creativity in finding ways to retain customers and ensure business growth
  • Strategic and analytical way of thinking, agility and strong prioritization capabilities
  • Ability to problem solve, think "outside the box" and achieve results even when
challenged by time, system or product limitations

  • Multitasker with the can-do attitude and ability to produce results whilst working under
pressure

  • Strong organizational skills and attention to details


  • Cebu City, Central Visayas, Philippines Interactech Solutions Inc Full time

    Purpose of JobThis role is responsible to build trusting relationships with customers and maintain a strongengagement with them. The role will also identify opportunities to grow the customer base andbuild positive relationships with new customers.Duties and Responsibilities Define CRM schedules and action plans as well as coordinating execution,...

  • Relationship Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines EastWest Bank Full time

    Relationship Manager - Corporate BankingAbout the job Relationship Manager - Corporate BankingAbout the JobLocation: VisayasCorporate Title: Relationship ManagerWork Arrangement: HybridOur Corporate Banking team is looking for experienced professionals to join us in Cebu and Iloiloin the role of Relationship Manager.The Relationship Manager is responsible...

  • Relationship Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines BDO Unibank Full time

    Select how often (in days) to receive an alert: Business Unit: Institutional Banking Group Department: RELATIONSHIP MANAGER (COMMERCIAL) JOB DESCRIPTION Responsible for the overall relationship of the Bank with the client, generates business from existing and prospect accounts. Manages and monitors accounts to ensure attainment of individual business...

  • Relationship Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines BDO Unibank Full time

    Relationship Manager - Commercial Bank (Cebu) Banking - Business (Banking & Financial Services) Responsible for the overall relationship of the Bank with the client, generates business from existing and prospect accounts. Manages and monitors accounts to ensure attainment of individual business and revenue targets, maintains portfolio credit quality and...


  • Cebu City, Central Visayas, Philippines EastWest Bank Full time

    About the Job Location: Cebu & Bacolod Corporate Title: Client Relationship Officer Work Arrangement: Onsite Our Wealth Management - Priority Banking is looking for experienced professionals to join us in Cebu & Bacolod in the role of Client Relationship Officer. The Client Relationship Officer will help drive the business by greeting and assisting...


  • Cebu City, Central Visayas, Philippines EisnerAdvisory Group LLC Full time

    EisnerAdvisory Group LLC Managing Director- Client Relationships Philadelphia , Pennsylvania Apply Now At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is...


  • Cebu City, Central Visayas, Philippines HSBC Full time

    Account & Relationship Management (Banking & Financial Services) Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards...


  • Cebu City, Central Visayas, Philippines ORIX Full time

    Account & Relationship Management (Sales) Must be a graduate of any Business Course.At least 1 year of Leasing and Financing experience is a plus.Must be willing to work on-siteMust be willing to be assigned in Cebu City, CebuFresh graduates are most welcome to applySpecific Duties and ResponsibilitiesResponsible for the day-to-day transaction and account...


  • Cebu City, Central Visayas, Philippines The SM Store Full time

    Full time Add expected salary to your profile for insights Job Function: Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge. ResponsibilitiesManage customer interactionEnforce effectively the customer service procedures and...


  • Cebu City, Central Visayas, Philippines Apollo Technologies, Inc. Full time

    job Description:1. Involved in Sales and Aftersales in Region 7 & 82. Responsible on the increase of subscriber base, revenue and customer retention of Region 7 & 8 under Private & Government EntityTask List:1. Collect payments in cash or check and record online payments.2. Issue official receipt to the customer.3. Encode payments to the infosystem4. Ensure...


  • Cebu City, Central Visayas, Philippines Apollo Technologies, Inc. Full time

    Job Description:Working in Sales and Aftersales in Region 7 & 8Accountable for boosting subscriber base, revenue, and customer retention in Region 7 & 8 for both Private & Government Entities.Tasks:Collect payments and record both cash and online paymentsProvide official receipts to customersInput payments into the systemEnsure accuracy in daily collection...


  • Cebu City, Central Visayas, Philippines Apollo Technologies, Inc. Full time

    Job Description:1. Involved in Sales and Aftersales in Region 7 & 8 2. Responsible on the increase of subscriber base, revenue and customer retention of Region 7 & 8 under Private & Government Entity.Task List:1. Collect payments in cash or check and record online payments. 2. Issue official receipt to the customer. 3. Encode payments to the infosystem ...

  • Account Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Monroe Consulting Group Full time

    Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. They are currently in need of an Account Manager. This job is a full-time remote work with mid-shift schedule.As an...


  • Cebu City, Central Visayas, Philippines Smartsourcing Full time

    Hi We're Smartsourcing, looking for an Associate Manager for Customer Experience who can work with us full-time and on-siteEarn up to P35,000Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAs an Associate Manager for Customer Experience,You will be reporting directly to one of our Customer Experience Managers (CXM) and provide full...


  • Cebu City, Central Visayas, Philippines RSD Human Resources Management Consultancy Full time

    Key Responsibilities:1. Identify, establish, and maintain partnerships with private schools, clubs, and other organizations, including principals, administrators, and club leaders.2. Develop and execute business development plans to ensure the achievement of cooperation objectives with schools and other organizations.3. Collaborate with schools, clubs, and...

  • Campaign Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Monroe Consulting Group Full time

    Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading demand generation agency that collaborates with remarkable brands, spanning from early-stage startups to large venture-backed organizations. They are currently in need of a Campaign Manager. This job is a full-time remote work with mid-shift schedule.Key...


  • Cebu City, Central Visayas, Philippines Smartsourcing Full time

    Hi We're Smartsourcing, looking for a Customer Experience Manager with a Finance Background who can work with us full-time and on-siteWhere? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAs a Customer Experience Manager with a Finance Background,You will be the focal point for successfully implementing the client's extension office in Cebu,...

  • Account Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Hotel and Spa Essentials Inc. Full time

    Developing a solid and trusting relationship between clients and company Resolving client issues and complaints Developing a complete understanding of account needs Anticipating account changes and improvements Managing communications between clients and internal teams Strategic planning to improve client results Negotiating contracts with the client and...

  • Account Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Hotel and Spa Essentials Inc. Full time

    Developing a solid and trusting relationship between clients and company Resolving client issues and complaints Developing a complete understanding of account needs Anticipating account changes and improvements Managing communications between clients and internal teams Strategic planning to improve client results Negotiating contracts with the client and...

  • Area Sales Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines ICON Equipment Solutions Philippines Inc. Full time

    Job Summary:The Area Sales Manager is responsible for the company's overall sales performance. He / She must maintain relationships with existing customers, ensure repeat business, and develop a performance improvement plan for the sales team to meet performance goals. The Area Sales Manager will develop, propose, and lead revenue generation strategies to...