Business Operations Manager

2 weeks ago

Cebu City, Central Visayas, Philippines Lexmark International Full time

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

  • HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
  • Expanded Medical Benefit
  • Accident and life insurance
  • Dental and optical reimbursements
  • Free medical consultation with Lexmark's in-house doctors
  • Employee privilege access to lactating, gaming, music and sleeping room
  • Health and wellness activities
  • Work-life balance
  • Semi flex schedule and alternative work arrangements
  • Dress down Friday and Shift Allowance
  • Company-sponsored team bonding activities
  • Unlimited access to online learning

***eligibility guidelines apply***

JOB PURPOSE/MISSION/SUMMARY:

The Business Operations Manager (BOM) role is focused on ensuring that WW Managed Print Services (MPS) processes are executed in accordance with Lexmark's capabilities and contractual obligations to its customers as defined by the Customer Statement of Work (SOW). The Business Operations Manager (BOM) is responsible for understanding Lexmark's global processes and systems in great detail and functions as the "Subject Matter Expert" in the back-office support for operational practices. The Business Operations Manager (BOM) works closely with the GEO operations teams, Shared Services Centre, WW Operations teams, and other cross functional Lexmark resources to execute defined services, and ensure accurate & timely contract setup, and ongoing contract management oversight and governance. Duties includes day to day activities which can come from New, CPA, Amendment, Modification contract requests, escalations, on-demand ad Hoc reporting and providing input and recommendations for ensuring global alignment to operational practices and customer contractual requirements.

KEY ROLES & RESPONSIBILITIES/KEY JOB FUNCTIONS:

  • Provide on request consultation/guidance to Lexmark pre-sales team on capabilities and services and ensure compliance with Lexmark strategies and processes.
  • Responsible for contractual interpretation and management of customer requirements as defined in a Managed Services Statement of Work, including ongoing contract maintenance/change management.
  • Coordinate implementation of customer setup requirements with Customer Operations and back-office teams.
  • Direct interaction with various cross functional teams as needed to provide resolution support & analysis for concerns regarding consumables, entitlement, billing, and other general account issues.
  • Support WW system and/or process changes, participate in continuous improvement activities/projects, test end to end process improvements/changes and training as needed under EMEA SME support & guidance.
  • Provide visibility & confidence to other Country Operations team that expected customer service (Lexmark back-office activity) is delivered according to contract and under control.
  • Work closely with and gain functional guidance from the different Operations Control Towers Managers in Countries, to ensure country specifics are met and overall country operations are delivered under SOW quality & SLA expectations.
  • Coordinate and drive Billing Issues resolution with our back-office teams.
  • Monitor Monthly and Quarterly Account Invoice Completion.
  • BOM can act as a Global Lead BOM / GEO Lead BOM depending on experience.
  • Account has sales in multiple GEOs or sales in multiple sales org. in multiple GEO-s (if in one GEO – no need for Global Lead BOM, rather GEO Lead BOM or GEO BOM)
  • GEO Lead BOM will be determined based on account ownership in the lead country (and take into consideration the same criteria used for Global Lead BOM). Decision to be made by GEO BOM Manager.

EDUCATION, EXPERIENCE AND BASIC CERTIFICATION REQUIREMENTS:

  • Position involves the use of developed interpersonal skills and significant operations experience (average 5+ years or more).
  • Bachelor's degree from a credited institution.
  • Must have a working knowledge of Siebel and/or SAP Lexmark systems.
  • Developed transactional process skills.
  • Understanding of analytical tools and project management tools. Experience with MS Project, Visio and MS Office experience is desired.
  • Excellent communication and presentation skills, both oral and written.
  • Strong working knowledge of "process development" and "gap analysis techniques".
  • Proven problem-solving experience and process improvement.
  • Ability to work with virtual teams from multiple geographies and influence the same at a peer and management level.
  • Experience working with Lean Six Sigma and/or Belt certification helpful.

Founded in 1991, Lexmark is recognized as a global leader in imaging and output technology solutions and managed print services by many of the technology industry's leading market analyst firms. Lexmark sells its products and services in more than 170 countries and is headquartered in Lexington, Kentucky. Lexmark Research and Development Corporation (Lexmark Cebu) is one of Lexmark's multimillion-dollar facilities invested in Cebu, Philippines. It is the base of Lexmark research and development and shared services operations in the Asia Pacific region, making the Cebu facility the largest site next to the corporate headquarters.

In 2020 alone, Lexmark Cebu won the Best Globa

Founded in 1991, Lexmark is recognized as a global leader in imaging and output technology solutions and managed print services by many of the technology industry's leading market analyst firms. Lexmark sells its products and services in more than 170 countries and is headquartered in Lexington, Kentucky. Lexmark Research and Development Corporation (Lexmark Cebu) is one of Lexmark's multimillion-dollar facilities invested in Cebu, Philippines. It is the base of Lexmark research and development and shared services operations in the Asia Pacific region, making the Cebu facility the largest site next to the corporate headquarters.

In 2020 alone, Lexmark Cebu won the Best Globa

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Perks and benefits

Medical

Miscellaneous allowance

Parking

Vision

Maternity Benefit, Life and Accident Insurance, Pe

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