Team Leader/Supervisor
2 weeks ago
Prepare performance indicators (Kpi's) in Excel, Train the team on products, policies and procedures, as well as customer service best practices.
Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.Must Have skills and knowledge in:
- Must be sharp, professional, independent, and selfmotivated
- Experience working in a fastmoving environment
- Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
- Great customer service, a pleasant and friendly personality
- Word, Excel, Power Point efficient
Job Type:
Full-time
Pay:
Php40, Php50,000.00 per month
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