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Team Leader
2 weeks ago
- Coordinates maximum coverage within the assigned group to ensure completion of daily tasks
- Reviews processes for efficiency and makes process updates and improvements Creates and implements strategy to ensure performance objectives are met
- Participates in the interviewing and hiring process
- Provides coaching and development feedback
- Issues corrective actions/terminations as necessary
- Conducts monthly / annual performance reviews with direct reports
- Responds to and works to resolve agent concerns in a timely manner
- Handles escalated calls
- Motivates staff and maintains a team atmosphere
- Follows all rules set forth in the Convergent Employee Handbook and leads by example
- Ensures all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
QUALIFICATIONS:
*
- High school diploma, GED, or equivalent required
- 1 - 2 years experience as a Team Leader
- Preferrably was able to handle a Healthcare account
- Excellent oral and written communication skills
- Strong leadership skills
- Ability to change direction as needed in order to meet the needs of customers; both internal and external
- Works well under pressure to assist where required in meeting critical deadlines
- Capable of maintaining the confidentiality
Job Types: Full-time, Permanent
Benefits:
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Iloilo City, Probinsya sang Iloilo: Reliably commute or planning to relocate before starting work (Required)
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