Customer Experience Team Leader

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of...

Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL The Experience Center Team Leader IV is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This...

About the client:At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We strive to be the beacon of reliability, ensuring that every customer interaction is characterized by...

We are looking for a Team Lead to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer...

The Quality Assurance Team Leader holds a key position within the customer support department and reports directly to the Quality Assurance Manager. This leadership role is instrumental in ensuring the delivery of exceptional customer service and maintaining adherence to stringent quality standards. The Quality Assurance Team Leader oversees a team of...

Responsibilities:Attend to real-time needs such as, but not limited to, call escalations floor supportMonitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agentsCommunicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual...

Team Leader II (Utility Expense Management) Job Category: Team Leader Requisition Number: TEAML005519 Apply now Posted : May 30, 2024 Full-Time Hybrid Locations Showing 1 location Description SUMMARY The Team Leader II is critical in supporting and managing the team of Financial Account Managers I for both sites in Manila and Cebu who are responsible...

BE PART OF OUR GROWING TEAM Your Role Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team. Your Responsibilities Provide information to the Manager on performance of the team.Communicate assignments, milestones and...

Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu) Supervisors/Team Leaders (Call Centre & Customer Service) Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process...

JOB SPECIFICATIONAs a Team Leader, you will be responsible for guiding, monitoring, and leading one of our teams. Your role involves motivating team members and fostering positive communication to achieve company goals.JOB DESCRIPTIONCommunicate company goals clearly to the team.Oversee day-to-day operations.Delegate tasks and set deadlines.Monitor team...

Work Set up: Onsite, CebuStart Date: June 03, 2024Major requirement: previous experience as a team lead with sales in bpo for at least 12 months.Job Description:We are seeking a highly motivated and experienced Team Leader to oversee our BPO team. The ideal candidate will have a strong background in sales, a proven track record of meeting and delivering...

Team Leader; Sample Solutions Partner Manager page is loaded Team Leader; Sample Solutions Partner Manager Apply remote type Hybrid (in-office / remote mix) locations Philippines (Cebu) time type Full time posted on Posted 30+ Days Ago job requisition id REQ10759 Job DescriptionDynata is a global leader in providing customers with first party data...

Must be a graduate of Finance or Business-related course is preferred.• Software and/or multifamily property management experience required.• With at least 3 years or more related work experience as a leader.• Proven leadership abilities to lead projects and teams successfully.• Must be wailing to work in a fixed night shift schedule • Must be...

Supervisors/Team Leaders (Call Centre & Customer Service) Must be an operations supervisor/TL for a minimum of 2 yearsGood communication and coaching skillsStrong command of MS Office (Power Point, Excel, etc.)Highly flexible with schedule (rest days and time)Has collaborative and positive attitudeWilling to work on-site Your application will include the...

Job title: Team LeaderProcess: Medical DeviceWork set-up: Night and shifting schedule, work onsiteLocation: CebuSalary range: 25K - 32KRequirements: Excellent communication skills Bachelor of Science in Nursing or Pharmacy or any allied science courses 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING With team management of at least 2 years...

Be Part Of Our Growing Team. Your Role Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team. Your Responsibilities Provide information to the Manager on performance of the team.Communicate assignments, milestones and...

Job Description:Plan, direct and coordinate scheduling and production activities of the organization based on sales demand to achieve quality products completely and on timeEnsuring that materials, labor and equipment are used efficiently to meet production targetsDevelop production tracking and quality control systems, analyze production, quality control,...

Responsible in overseeing the Area Sales Executives in achieving / exceeding sales target and constantly improving their competence. Maintain and execute the business strategies to increase sales and profit by supporting the day-to-day functions of the team, developing market penetration plans and planning sales strategies as well as plan, organize, and...

The Digital Finance Leader is responsible for managing Technology and Digital Services finance related work, including but not limited to invoice management, budget, forecasting, assets, contracts, claims management and monitoring, cost charging, purchases and expense, and govt reportorial requirements. He/she shall be responsible for the overall delivery of...

JOB RESPONSIBILITIES:Job Summary: Responsible for the achievement of the store KPI, excellent customer service, good general housekeeping and proper visual standard.Ensure the attainment of sales and target of the branch.Ensure excellent customer service is provided at all times.Recommends possible solutions and actions to address customer...