service team leader

Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions,...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Coordinates maximum coverage within the assigned group to ensure completion of daily tasksReviews processes for efficiency and makes process updates and improvements Creates and implements strategy to ensure performance objectives are metParticipates in the interviewing and hiring processProvides coaching and development feedbackIssues corrective...

Supervise the performance of the team and guarantee the quality of the service. Prepare performance indicators (Kpi's) in Excel, Train the team on products, policies and procedures, as well as customer service best practices. Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.Must Have...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu) Supervisors/Team Leaders (Call Centre & Customer Service) Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process...

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsQualifications:With at least 2 years worth of experience as a Team Leader of higher.At least with intermediate level proficiency using Microsoft Office/Excel.Willing...

We're currently seeking a Technical Support Representative to join our team at the Dumaguete and Ortigas SiteQualifications: Completion of at least 2 years in college Minimum of 1 year BPO experience Proficiency in technical troubleshooting, ranging from basic to advanced Strong values of honesty, goalorientation, and integrity Positive Can-Do Attitude...

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of...

We are looking for a Team Lead to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer...

About the client:At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We strive to be the beacon of reliability, ensuring that every customer interaction is characterized by...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL The Experience Center Team Leader IV is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This...

Team Leader II (Utility Expense Management) Job Category: Team Leader Requisition Number: TEAML005519 Apply now Posted : May 30, 2024 Full-Time Hybrid Locations Showing 1 location Description SUMMARY The Team Leader II is critical in supporting and managing the team of Financial Account Managers I for both sites in Manila and Cebu who are responsible...

The Quality Assurance Team Leader holds a key position within the customer support department and reports directly to the Quality Assurance Manager. This leadership role is instrumental in ensuring the delivery of exceptional customer service and maintaining adherence to stringent quality standards. The Quality Assurance Team Leader oversees a team of...

Job Summary:The Voice Customer Service Agent will be responsible for handling customer inquiries and providing outstanding service tocustomers over the phone. The agent will be expected to provide prompt, accurate and courteous service to Home Depotcustomers in a fast-paced environment. The agent will work with a team of other customer service...

Customer Service Representative page is loaded Customer Service Representative Apply locations Iloilo time type Full time posted on Posted Yesterday job requisition id R78472 Job Discipline Description Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...