Team Leader-Provider Calls-Mod

Coordinates maximum coverage within the assigned group to ensure completion of daily tasksReviews processes for efficiency and makes process updates and improvements Creates and implements strategy to ensure performance objectives are metParticipates in the interviewing and hiring processProvides coaching and development feedbackIssues corrective...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

SERVICE TEAM LEADER(1)-To be assigned in PAVIA IILOILOQUALIFICATIONS:MALE/FEMALE-Preferably a graduate of any 4 year course-With at least 1- 2 years supervisory experienceWith experience and knowledge in warehouse operations is an advantageGood communicator, computer literate and honest-Must be a team player with leadership skills and willing to handle male...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsQualifications:With at least 2 years worth of experience as a Team Leader of higher.At least with intermediate level proficiency using Microsoft Office/Excel.Willing...

Supervise the performance of the team and guarantee the quality of the service. Prepare performance indicators (Kpi's) in Excel, Train the team on products, policies and procedures, as well as customer service best practices. Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.Must Have...

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL The Experience Center Team Leader IV is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This...

Team Leader II (Utility Expense Management) Job Category: Team Leader Requisition Number: TEAML005519 Apply now Posted : May 30, 2024 Full-Time Hybrid Locations Showing 1 location Description SUMMARY The Team Leader II is critical in supporting and managing the team of Financial Account Managers I for both sites in Manila and Cebu who are responsible...

TASQ Staffing Solutions is actively seeking call center agents for Pavia and Iloilo City during the months of May and June 2024. To be considered for this position, candidates must have strong communication and interpersonal skills, be proficient in English, and be willing to work flexible shifts. High school or senior high school graduates are encouraged to...

Managing large amounts of inbound and outbound calls in a timely manner, and identifying customers' needs, clarify information, research every issue and providing solutions.

We are looking for a Team Lead to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer...

Responsibilities:Attend to real-time needs such as, but not limited to, call escalations floor supportMonitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agentsCommunicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual...

About the client:At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We strive to be the beacon of reliability, ensuring that every customer interaction is characterized by...

Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu) Supervisors/Team Leaders (Call Centre & Customer Service) Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process...

Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Duties/Responsibilities:Answering incoming calls from customers Addressing client questions or...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims...

Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Iloilo site. Join our Transcom Family as a Real-Time Analyst As a Workforce Management Real Time Analyst , you will manage all call center traffic to ensure compliance with customer service level agreements. This will include -...

We're currently seeking a Technical Support Representative to join our team at the Dumaguete and Ortigas SiteQualifications: Completion of at least 2 years in college Minimum of 1 year BPO experience Proficiency in technical troubleshooting, ranging from basic to advanced Strong values of honesty, goalorientation, and integrity Positive Can-Do Attitude...