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Collections Team Lead

2 months ago

Metro Manila, Philippines Metropolitan Bank & Trust Company Full time

Be #InGoodHands with Metrobank

 

Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. 

 

With Metrobank, a meaningful life is within your reach

 

Position Title: Collections Team Lead (Credit Cards and Personal Loans)

 

Job Summary:  

The role is responsible for maximizing the performance of the Overlimit, Font-End, and Skips Collections team by effectively meeting all call quotas and increasing the company's overall performance and profits through efficient collection strategies and programs. The role is also in charge of monitoring the performance of external skip tracking service providers, including account endorsements.

 

Role Exposure:

Level up your people management skills as you lead a team of customer-focused Collections Associates.Build and sustain your relationships and networks with different internal business units and external partners.

 

Qualifications:

Bachelor's degree holder, preferably a graduate of any business course2-3 years' experience in credit card collections is a mustWith experience working preferably in a credit card company or bankAt least 1-2 year in a supervisory or people manager role

 

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector – Credit Operations Group

Location: Metropark, Pasay