Collections Associate

2 months ago


Metro Manila, Philippines Security Bank Corporation Full time

About the Role

As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

How you will contribute

Perform collections callouts and emails according to the collections workflow using the bank’s collections system. Review client information before and during calls using the collections system and other resources provided by the department.Answer client questions and provide support in resolving complaints, concerns, and issues.Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of 
all transaction information into the collections system. Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.Ensure that all communication with the client is conducted professionally and respectfully.Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).

What we’re looking for

Bachelor’s Degree in any fieldWith at least 2 years of experience in Collections (callouts)Knowledge of the bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints ManagementExcellent interpersonal skills and ability to adjust and interact with all levels of personnelGood verbal and written communication skillsMust have good critical thinking skills and exercise sound judgmentWilling to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.



  • Metro Manila, Philippines Primal Enterprises Corp. Full time

    Position Overview:We are looking for a proactive and detail-oriented Credit and Collections Associate to join our team. The ideal candidate will be responsible for managing the credit evaluation process, monitoring outstanding balances, and ensuring timely collections from clients. This position plays a critical role in maintaining the company's cash flow...

  • Collections Associate

    4 weeks ago


    Manila, National Capital Region, Philippines Security Bank Corporation Full time

    As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date. Key...

  • Collections Associate

    3 weeks ago


    Metro Manila, Philippines Wipro Philippines Inc. Full time

    The in scope activaties for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo and latitude.Work...


  • Manila, National Capital Region, Philippines Primal Enterprises Corp. Full time

    **Credit and Collections Associate Summary:** Proactive and detail-oriented professional responsible for managing credit evaluation, monitoring outstanding balances, and ensuring timely collections from clients. We are seeking a driven individual with strong financial acumen to join our team as a Credit and Collections Associate. The ideal candidate will be...

  • Collection Specialist

    4 weeks ago


    Metro Manila, Philippines Isteel Inc. Full time

    ResponsibilitiesMonitor accounts to identify overdue debtsResearch historical data for each debt or invoiceContact clients to discuss their overdue paymentsImplement strategies to encourage prompt debt repaymentProcess payments and issue refundsAddress billing and customer credit concernsUpdate account status records and track collection effortsReport on...


  • Manila, National Capital Region, Philippines Primal Enterprises Corp. Full time

    Summary: Manage credit evaluation, monitor outstanding balances, and ensure timely collections from clients to maintain cash flow and minimize bad debt.We are looking for a proactive and detail-oriented Credit and Collections Associate to join our team.The ideal candidate will own the whole receivables process, including posting, receiving and checking...

  • Collections Staff

    2 weeks ago


    Metro Manila, Philippines Philippine Telegraph and Telephone Corporation Full time

    Your Key Contributions:The Collections Associate, reporting to the Collections Supervisor, is responsible for ensuring that issues affecting account collection are reviewed and advised for resolution within the SLA, as well as coordinating work activities connected to client accounts from multiple teams.Able to meet monthly collections target for assigned...


  • Manila, National Capital Region, Philippines Primal Enterprises Corp. Full time

    Proactive Credit and Collections Associate sought to manage credit evaluation process, monitor outstanding balances, and ensure timely collections.Key responsibilities include:Assess creditworthiness of new and existing customers by reviewing financial statements, credit reports, and payment histories.Contact clients to collect outstanding payments in a...


  • Metro Manila, Philippines Asia Peopleworks Full time

    Under the overall supervision of the GM for Finance and under the direct supervision of the Finance Sr. Manager, the Senior Associate for Credit and Collection will be responsible for the credit control, overall AR reporting and processing of dealer claims and other receivables of the Company.


  • Metro Manila, Philippines Asia Peopleworks Full time

    Under the overall supervision of the GM for Finance and under the direct supervision of the Finance Sr. Manager, the Senior Associate for Credit and Collection will be responsible for the credit control, overall AR reporting and processing of dealer claims and other receivables of the Company.

  • Office Staff

    5 months ago


    Metro Manila, Philippines Filinvest Land Inc. Full time

    JOB SUMMARY:Collection Associate is responsible for ensuring that FLI has a healthy current account portfolio. This is being done through (1) calling out past due accounts and accepting incoming inquiries from past due and cancelled accounts to persuade clients to settle their overdue payments within a specific time period, (2) endorsing accounts qualified...

  • Collections Staff

    2 weeks ago


    Manila, National Capital Region, Philippines Philippine Telegraph and Telephone Corporation Full time

    Collections Associate responsible for reviewing and resolving account collection issues within SLA, coordinating client account activities, and meeting monthly collections targets. Must have a Bachelor's degree in Business Administration, 1 year of experience, and proficiency in MS Excel and communication skills. Analytical, persistent, and able to work...

  • Collections Associate

    3 weeks ago


    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time

    The in scope activaties for this process involves inbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls for early stage (0-59 days) delinquent customers – dialer and manual. Products to be managed are mortgage, club, condo and latitude.Work...


  • Metro Manila, Philippines HCL Technologies Philippines Inc Full time

    Qualifications:2 years experience as Collection Specialist or 2 years experience handling Collection accountCan start Before November 11,2024Amenable to work in Mckinley Hill Taguig  (Hybrid Set Up) Key Role Tasks and Activities: Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as...


  • Metro Manila, Philippines Private Advertiser Full time

    Job Title: Accounting Clerks / Associates (3 Openings)Location: Rockwell, MakatiJob Type: Full-Time  Company Overview:We are seeking three dedicated and detail-oriented Accounting Clerks / Associates to join our growing team. This is a fantastic opportunity for individuals with a passion for finance and accounting who are eager to contribute to the success...

  • Collection Specialist

    4 weeks ago


    Manila, National Capital Region, Philippines Isteel Inc. Full time

    Collection Specialist: Monitor and manage accounts receivable, ensuring timely payments and resolving billing and credit issues. Responsibilities: Monitor accounts to identify overdue debts and research historical data for each debt or invoice. Contact clients to discuss their overdue payments and implement strategies to encourage...


  • Manila, National Capital Region, Philippines EastWest Bank Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Collections Associate to join our Consumer Lending Team in Ortigas. As a key member of our team, you will be responsible for meeting collection goals while adhering to BSP and other regulations.Key Responsibilities:Collect overdue payments through calls, letters, and SMS.Handle client...

  • Collections Staff

    2 weeks ago


    Manila, National Capital Region, Philippines Philippine Telegraph and Telephone Corporation Full time

    Your Key Contributions:The Collections Associate is responsible for reviewing and advising on issues affecting account collection within the SLA, and coordinating work activities connected to client accounts from multiple teams.Able to meet monthly collections target for assigned accounts.What Makes You a Fit for this Role:Bachelor's/College Degree in...


  • Metro Manila, Philippines HCL Technologies Philippines Inc Full time

    Qualifications:3 years of working experience handling Collection account or similar roleMust be knowledgeable in AR/AP CollectionsFamiliar with B2BCan work in Mckinley Hill TaguigAmenable to work on a shifting scheduleCan start ASAP Key Role Tasks and Activities: Collection of all accounts in the portfolio following the defined collection strategy and...


  • Manila, National Capital Region, Philippines Asia Peopleworks Full time

    Job SummaryWe are seeking a highly skilled Senior Associate for Credit and Collections to join our team at Asia Peopleworks.Key ResponsibilitiesManage credit control and AR reporting to ensure timely and accurate processing of dealer claims and other receivables.Collaborate with the Finance Sr. Manager to develop and implement effective credit and...