Collections Associate

7 days ago


Manila, National Capital Region, Philippines Security Bank Corporation Full time

As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

Key Responsibilities:

  • Perform collections callouts and emails according to the collections workflow using the bank's collections system.
  • Review client information before and during calls using the collections system and other resources provided by the department.
  • Answer client questions and provide support in resolving complaints, concerns, and issues.
  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
  • Focus on meeting set productivity and efficiency targets, and continuously try to improve performance related to established KPIs.
  • Ensure that all communication with the client is conducted professionally and respectfully.
  • Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target, % of K-PTP out of all connects, Call-Quality).

About Security Bank:

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange, our major businesses cover retail, corporate, commercial, and business banking.

We're recognized as an Employer of Choice in Philippine banking for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

At Security Bank, our approach to Human Capital Management is embodied by our Employee Value Proposition: "YOU matter."



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