Team Lead

2 weeks ago

Metro Manila, Philippines DSV International Shared Services Inc. Full time

Education and Skills:

Graduate of Bachelor of Science in Customs Administration. Preferably a Licensed Customs Broker.Freight-forwarding / logistics education is an advantage.Knowledge in CW1 system is an advantage.Good Know How in MS-Office (Outlook / Excel )Good Know How in web based applications / InternetQuick comprehension and focused workResilience, ability to prioritize and meet deadlinesAccurate and reliable working methodAbility to work in a team & good interpersonal skillsOpenness and flexibility In meeting customer demands / service attitudeEagerness to learn and developTeam Player

 

Minimal work experience:

Work experience in a shared Service Center/ Forwarding / Transportation & Logistics is an advantage.Work experience related to Customs process is a must.

 

Operational and Team Management:

Propose process changes where needed to drive efficiency and improve executionAct as an ambassador of MNL ISSCPrepare and present performance report to internal and external stakeholdersQuality and compliance responsibilities under NDA / attention given to predetermined processes, SOPsWork closely with the associates to increase productivity and assist in creating positive working relationships with all stakeholdersMaintain all areas of Health and Safety relevant to the working environment & staff teamsPlanning and organization of resources planning and requirementsEscalation of irregularities to Business Support Services Manager for CustomsPerform weekly coaching with team leadsTake the lead to help resolve reoccurring issuesDrive continuous improvement of the team and related processesWork under the direction of superiorsDrives completion of tasks and processes within agreed SLA to leaders and membersProactively find means to deliver and raise the performance of the teams managedActively engage with relevant Stakeholders and conduct regular touchpoints

 

Team Leadership & Coaching:

Create an environment orientated to trust, open communication, creative thinking, and cohesive team effortMotivate and inspire team leaders and membersLead by setting a good example (role model) – behavior consistent with wordsFacilitate problem solving and collaborationMaintain healthy group dynamicsIntervene when necessary to aid the group in resolving issuesHelp keep the team focused & on trackEnsure to meet KPI TargetsImplementation support (off- / on-site) for the migration of countries under Customs teamResolution of issues on operational level and address employee performance & conduct as needed

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