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Customer Success Specialist

3 months ago

Metro Manila, Philippines Outposter Inc Full time

Summary:

As a Customer Success Specialist, you will be working in a high-activity, high detail, and high-performance environment. You will work closely with customers, removalists, and internal client stakeholders to help take the stress out of moving for our many customers across Australia.

This is a role that will challenge your multitasking and customer service skills daily and through great results will provide opportunities for growth into the future.

In this role, you will:
• Engage with thousands of customers who’re looking to move house
• Effectively triage and understand each customer’s move requirements
• Offer moving solutions in line with a client service offering
• Own your own sales pipeline, from initial inbound inquiry (through various channels), follow up on conversion
• Manage & maintain an effective volume of inquiry
• Have a high volume of communication with customers (SMS, phone calls and various channels)
• Promote our services to these customers to make sales targets
• Provide support and assistance to customers through their move
• Undertake administration duties to ensure smooth operations
• Develop effective relationships with clients and our staff
• Provide a high level of customer service
• Interact with all internal and external stakeholders with professionalism at all times
• Identify ways to maximize the relationship with clients and deliver added value

What we’re looking for in our next Move Specialist:
• Competent sales experience
• Ability to manage a fast-paced environment
• Excellent interpersonal/telephone skills and intuition
• Ability to multi-task and work under pressure
• Persistent approach to time management
• Strong and professional communicator
• High levels of enthusiasm, energy, and resourcefulness
• Excellent planning, organisation, and computer skills
• Enjoy working as part of a team
• Past experience in sales, logistics or anything that involves a high level of organisation skills preferred