Crypto Customer Success Associate

4 weeks ago


Metro Manila, Philippines Private Advertiser Full time

The Crypto Customer Success Associate is in charge of receiving, tracing, reproducing, and escalating customer issues and/or complaints to the developer teams. The Tech Support Associate will act as a circuit breaker operator who will turn systems on/off/reset by following strict checklists and procedures. This position requires fundamental knowledge of technical investigation and troubleshooting.

 

What you will do:

Support team to be front liners for issues escalated by operations or customer success for technical support.Receive and understand the issue raised by utilizing the right tools used by the product team.Analyze production data and logs to determine what has been encountered and determine if the behavior is as designed or a bug.Provide feedback to operations or customer success to the result of the investigation in a timely manner at the same time. Providing information in a high level perspective.Create necessary bug tickets that include severity, detailed replication steps to reproduce the issue.Monitors the infrastructure of the company through various monitoring tools and alarms and responds to service interruption alerts escalated by internal teams through various channels.Responsible in handling emails and chat escalated issues, alarms/warning, proactively create tickets, updates received from the different support groups including but not limited to Operations and Customer Relationship Management teams.Assess and validate the priority of the incident. Then, escalate to the corresponding support group.Create tickets, send timely updates to different tech groups and record all reports/information on the ticket to track down the issue. Follow any special handling process and/or procedures stated on the Tech Playbook.Maintains a broad knowledge of state-of-the-art computer technology, equipment, and systems; participates in professional development activities as appropriate.

 

Who you are:

2-4 years of support experience with technical investigation a mustAble to learn the ins and outs of multiple platforms with different development stages (Maintenance, New Feature)Able to follow playbooks for issues encounteredAble to write bug tickets in a timely manner on JiraAble to perform “first aid” solutions via different tools. (Scripts, API calls via Postman, etc)Able to translate technical jargon into layman's terminology to be able to easily explain things to Customer Success teams and to partnersKnowledgeable in data privacyCustomer service skills to communicate to partners and clients on a business levelSoftware Development experience a plus, especially for API systemsMust be amenable to work in shifting schedule (including night/weekend shifts)Shows aptitude for problem solving, analytical with keen attention to detail and is a quick learner.Must have passion to learn new technologies and is highly trainable.

 

We are an equal opportunity recruiter and employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.



  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Crypto Customer Success Associate: Receive, trace, and escalate customer issues to developer teams. Act as a circuit breaker operator following checklists and procedures. Requires technical investigation and troubleshooting knowledge. Responsibilities include supporting team with issue escalation, analyzing production data, creating bug tickets, monitoring...


  • Manila, National Capital Region, Philippines Private Advertiser Full time

    Crypto Customer Success Associate Job DescriptionSupport team as front liners for issues escalated by operations or customer success for technical support. Receive and understand issues raised by utilizing the right tools used by the product team. Analyze production data and logs to determine issues and provide feedback to operations or customer success in a...


  • Metro Manila, Philippines ProbeGroup Philippines, Inc. Full time

    At Probe CX, we empower our clients to enhance brand engagement and elevate customer experiences through our dedicated and enthusiastic contact centers. With locations throughout the Philippines, our teams unite to provide engaged contact center solutions for a diverse array of clients.We seek individuals who embody a 'can do' attitude—and even more...


  • Manila, National Capital Region, Philippines LSBC Full time

    About LSBCLSBC is a dynamic and growing organization that values exceptional customer service. We are seeking highly motivated individuals to join our team as Customer Support Associates.Estimated Salary Range: 18,000 to 28,000About the RoleWe are looking for individuals who possess excellent communication skills, both written and verbal, to provide...


  • Manila, National Capital Region, Philippines Sagan Full time

    About SaganSagan is an exclusive membership community connecting global talent with US-based businesses. Our mission is to bridge the gap between international talent and leading American companies.Job OverviewWe are seeking a proactive Customer Success Advocate to support our sales team and enhance customer relationships. You will assist in managing client...

  • Sales Associate

    1 month ago


    Metro Manila, Philippines Cdxtreme Inc Full time

    About the roleCdxtreme Inc is seeking an experienced Sales Associate to join our dynamic team in our Baclaran, Paranaque City, Metro Manila office. As a Sales Associate, you will play a crucial role in driving the company's growth and success by providing exceptional customer service and generating new sales opportunities. This is a full-time position.What...

  • Sales Associate

    1 month ago


    metro manila, Philippines Adrenaline Group of Companies Full time

    Job Description: The Sales Associate is responsible for delivering exceptional customer service and driving sales. Your role involves assisting customers, maintaining store appearance, and contributing to the overall success of the sales department. Duties and Responsibilities: • Greet and assist customers in a friendly and approachable manner. • Provide...


  • Manila, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Job Title: Customer Success OfficerJob Summary:We are seeking a highly skilled Customer Success Officer to join our team at A&A Outsourcing Inc. The ideal candidate will have a strong background in software implementation, payroll calculation, and client onboarding.Key Responsibilities:Implement payroll rules for clientsStay updated on changing DOLE rules...

  • Sales Associate

    1 month ago


    metro manila, Philippines Adrenaline Group of Companies Full time

    Job Description: The Sales Associate is responsible for delivering exceptional customer service and driving sales. Your role involves assisting customers, maintaining store appearance, and contributing to the overall success of the sales department. Duties and Responsibilities: • Greet and assist customers in a friendly and approachable manner. • Provide...


  • Manila, National Capital Region, Philippines International Blockchain Consulting Full time

    International Blockchain Consulting is a leading blockchain and crypto advisory firm dedicated to providing innovative solutions and insights in the rapidly evolving crypto space.We are seeking a talented Contract Lawyer to join our dynamic team and contribute to our mission of revolutionizing industries through blockchain technology.Must have a solid...


  • Manila, Philippines A&A Outsourcing Inc. Full time

    Job Description: Overall responsibility of perfect implementation of all client payroll rules Stay updated on changing DOLE rules and updating the software accordingly Runs payroll for clients. Develop Excel back-ups for calculation. Automate payroll on the HCMS for all current clients Handles existing and new client’s data migration....


  • Manila, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Job Description:As a Customer Success Manager at A&A Outsourcing Inc., you will be responsible for the successful implementation of our Human Capital Management Software (HCMS) for all clients. This includes staying updated on changing DOLE rules and updating the software accordingly. You will motivate the team to ensure client satisfaction and employee...


  • Manila, National Capital Region, Philippines International Blockchain Consulting Full time

    We are seeking a highly skilled Executive Assistant to join our team at International Blockchain Consulting, a leading blockchain and crypto advisory firm. The successful candidate will have the opportunity to work with a dynamic team in the rapidly evolving crypto space.About UsIBCGroup.io is a pioneering force in providing innovative solutions and insights...


  • Manila, National Capital Region, Philippines Sagan Full time

    Customer Success ManagerSagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with...


  • Manila, National Capital Region, Philippines International Blockchain Consulting Full time

    Ideal for blockchain enthusiasts and legal professionals alike, International Blockchain Consulting seeks a skilled Blockchain Legal Expert to spearhead our company's web3 initiatives.We're looking for an exceptional individual who can leverage their contract law expertise to shape our firm's vision for the rapidly evolving crypto space. As a key player in...


  • Metro Manila, Philippines Consistent Frozen Solutions Corporation Full time

    BRIEF DESCRIPTIONThe Logistics Customer Service Associate will be responsible for ensuring a smooth and efficient order fulfillment process by coordinating with customers and internal teams to resolve logistics-related queries, handle complaints, and provide status updates. The role involves a high degree of interaction with clients, warehouse teams,...


  • Manila, National Capital Region, Philippines Findicia Full time

    About the RoleWe are seeking a highly skilled Customer Operations Associate to join our US/APAC market team. As a key member of our Customer Success team, you will be responsible for delivering exceptional support to our customers, ensuring their seamless experience with our platform.Key Responsibilities:Develop in-depth knowledge of our software and...

  • LinkedIn Manager

    3 weeks ago


    Manila, Philippines International Blockchain Consulting Full time

    IBCGroup.io is a leading blockchain and crypto advisory firm, dedicated to providing innovative solutions and insights in the rapidly evolving crypto space. We are seeking a talented LinkedIn Manager to join our dynamic team. We are seeking a creative and tech-savvy LinkedIn Manager to join our marketing team. The ideal candidate will have a strong...


  • Metro Manila, Philippines RBOX INTERNATIONAL SOLUTIONS INC. Full time

    Our Company:Our team is comprised of intelligent, forward-thinking, and kind individuals from diverse backgrounds and exceptional talents. Our company strives to have a culture of inclusiveness and trust by empowering our people, partners, and customers. With a strong focus on data and ethics, we are looking to bring meaningful change within our...

  • Procurement Associate

    4 weeks ago


    Metro Manila, Philippines Canon Business Service Centre (PHL) Full time

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...