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Customer Service Specialist
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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START ASAP Customer Service Representative
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START ASAP Customer Service Representative
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Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeEngage with customers over the phone, delivering top-notch information and assistance about our client's innovative products and services. Deliver exceptional customer service and create unforgettable experiences Take ownership of service requests from start to finish Tackle straightforward issues and coordinate with internal departments to resolve complex...
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START ASAP Customer Service Representative
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Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeCustomer Service Representative needed for automotive sector, handling customer inquiries, resolving technical issues, and educating customers on digital products. Responsibilities Handle customer inquiries in writing and by telephone in English, supporting customers with requests concerning digital topics. Think comprehensively to resolve...
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Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeJob Summary: We are seeking a Customer Service Representative to handle customer enquiries in writing and by telephone in English, providing support for digital topics. Key Responsibilities: • Handle customer enquiries in writing and by telephone in English • Support customers with digital topics such as vehicle applications • Present possible...
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Customer Service Representative
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Customer Service Specialist
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Customer Service Specialist
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Metro Manila, Philippines Firefly Electric & Lighting Corp. Full timeAbout the RoleLocation: Head Office (Ermita, Manila)Role Type: Full-timeDepartment: Commercial - Technical Reporting to: Product Technical Manager As a Customer Service Specialist, you will be responsible for providing the best customer experience in terms of product and service support. You are in charge of ensuring that FELCO’s core value in terms of...
Customer Service
2 months ago
Role Description and Responsibilities
Duties & Responsibilities
Enrich sales orders and generate purchase orders in Oracle EBSDirect day to day order processes, including timelines, quality, proof approvals, shipping and trackingManage order scope changes including updating PO’s, sending revised artwork and gaining client approval on changesEnsure orders are turned over to Post Production Associates within 1 business day of order going into productionCommunicate timely order status to the Account Manager, CSC and/or clientProactively manage order milestones and provide solutions to issuesInform Supervisor of any potential issues with orders and workloadReporting as requiredComplete Art Tickets, value-added services and other internal documents as requested by the Account ManagerPartner with various departments within BDA to increase gross profit revenue, minimize cost of goods sold and ensure customer satisfaction while leveraging overall BDA spend.Identify and act on selling added value services (e.g., creative, fulfillment, printing)Provide outstanding customer service in handling issue resolution and customer escalations.Achieve individual performance metrics and measurementsMaintain high levels of professionalism when interacting with BDA employees and clientsComplete other job duties and projects as assignedOther job duties as assigned
Required Skills and Qualifications
Experience Requirements
3+ years in sales or supporting salespeople3+ years customer service management1+ years in merchandise industry4 year college degree preferred but not requiredExperience with Oracle E-Business Suite preferred, but not required
Job Skills & Traits
Possess outstanding customer service skills to work with both internal and external clientsMust be a highly productive, self-starter with strong negotiation and problem solving skillsAbility to multi-task and prioritize effectively while possessing excellent time management and organizational skillsAbility to partner with account management team member to support achievement of account objectivesPositive, teamwork and collaboration skills with a proven ability to build strong relationships with customersAbility to make sound decisions in the face of change or in situations of ambiguityExcellent written, verbal and interpersonal skillsAbility to understand documented processes and procedures and make decisions accordinglyExcellent problem solving and project management skillsStrong computer skills with proficiency in MS Word, Excel and Outlook
Others
Must be amenable to work at nighttimeMust be amenable to work in Pasig City