IT Service Desk
1 week ago
***JOB IS OFFICE-BASED IN DAVAO CITY, PHILIPPINES***Role
As an IT Service Desk Technician, you will be responsible for the support of client services running with BSO. You will be tasked to log on to support tools, and additional support service resources if needed. Issues outside the scope of their capability or responsibility are fixed by engaging in routine other service resources from other facilities, units, organisational groups, or the businesses service desk.
Responsibilities
Receive, log and respond to customer support requests.Manage customer Service Requests, liaising with globally based internal teams where relevant.Complete/maintain all required internal reports, client/supplier performance reports.Collate adhoc service reports to support internal BSO teams.Determine any Service Credits required and advise the accounts department accordingly.Maintain BSO access control lists / user accounts for external support partners.Data management: Service inventories, Client contacts & services, Supplier Contacts & services.Drive for continuous improvement within departmental operating processes and functions
Skills & Qualifications
If you want to meet this challenge, join us
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