Frontdesk Associate

Summary:

The position is responsible for greeting and receiving visitors at the front desk, answering telephone lines and providing support to the site. This position creates a positive first and last impression for the practice and is pivotal to the company's daily business to run smoothly and efficiently as possible.

Essential Duties & Responsibilities:

• Responsible for answering and routing calls promptly.

• Greeting visitors, and handling inquiries from the public

• Responsible for mail, courier & parcels receiving and distribution

• Responsible in meeting room reservations & amenities coordination

• Responsible for the cleanliness & orderliness of the reception area

• Implements visitor management policy & procedure

• Deliver extraordinary employee and client service and care

• Filing, scanning, faxing, printing as well as typing specific documentation as required

• Prepare general correspondences and customer assessments as needed

• Monitors and records stocks and supplies status. Routinely re-order department supplies

• Performs other duties that may be assigned from time to time.

• Maintains regular and consistent attendance and punctuality

• Accurate typing skills

• Proficiency with PC's and computer programs (MS Applications)

• Strong knowledge of general office procedures and office equipment

• Interpersonal Skills

• Time Management Skills Education & Experience:
• College diploma or equivalent required
• Able to read, speak and write English language proficiently to communicate with customers, comprehend and follow instructions

• Ability to work in a fast-paced, structured call center environment