Customer Service Support Associate

3 weeks ago


Metro Manila, Philippines Sunlight Express Airways Full time
  • Handle incoming calls , chat and emails from customers regarding flight inquiries, reservations, changes, and cancellations.
  • Provide accurate information to customers regarding flight schedules, fares, policies, and procedures.
  • Assist customers in making flight reservations and bookings using the airline's reservation system.
  • Process ticket sales and issue electronic tickets to customers.
  • Handle payment transactions and ensure accuracy in billing and invoicing.
  • Collaborate with other departments to resolve customer issues, such as rebooking flights, handling refunds, and resolving complaints.
  • Proactively identify opportunities to enhance customer satisfaction and provide personalized assistance to meet individual needs.
  • Engage with customers to gather feedback on their travel experiences and identify areas for improvement.
  • Anticipate and address customer concerns or questions regarding travel restrictions, visa requirements, and COVID-19 protocols.
  • Maintain up-to-date knowledge of airline policies, fare structures, and industry regulations to provide accurate and relevant information to customers.
  • Keep detailed records of customer interactions, transactions, and ticketing activities to ensure efficient follow-up and resolution of issues.
  • Provide support to customers at the airport ticket counter during peak travel periods or as needed.
  • Assist in the coordination of group bookings and special promotions, ensuring exceptional service and attention to detail.
  • Continuously seek opportunities to enhance the customer experience and promote customer loyalty through exceptional service delivery.


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