Customer Service Associate

3 days ago


Metro Manila, Philippines KIMSTORE ENTERPRISE CORP. Full time

A Customer Service Associate (CSA) plays a vital role in ensuring customer satisfaction and loyalty. They are often the first point of contact for customers, handling inquiries, complaints, and providing information about products and services. Here are key responsibilities, skills, and qualifications for a Customer Service Associate:

Responsibilities:

Customer Interaction:

Handle customer inquiries via phone, email, chat, or in-person.Provide accurate information about products, services, and policies.Assist customers with product or service issues, aiming for first-contact resolution.

Problem Resolution:

Address customer complaints and find effective solutions.Process returns, exchanges, and refunds according to company policies.Escalate complex issues to supervisors or specialized departments when necessary.

Order Processing:

Assist customers in placing orders and track order statuses.Manage billing inquiries and process payments.Coordinate with the logistics team to ensure timely delivery of orders.

Documentation:

Maintain detailed records of customer interactions and transactions.Update customer information in the company database.

Feedback Collection:

Gather customer feedback and relay it to the relevant departments.Participate in surveys and follow-up calls to ensure customer satisfaction.

Key Skills:

Communication Skills:

Excellent verbal and written communication abilities.Active listening skills to understand and address customer needs effectively.

Problem-Solving Skills:

Ability to think critically and provide solutions quickly.Patience and empathy to handle difficult or irate customers.

Technical Proficiency:

Familiarity with customer service software, CRM systems, and Microsoft Office Suite.Ability to learn and adapt to new technologies and systems quickly.

Organizational Skills:

Strong attention to detail and accuracy in managing customer records.Time management skills to handle multiple tasks efficiently.

Teamwork:

Ability to work well in a team environment.Collaborative approach to problem-solving and sharing information.


 



  • metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...


  • metro manila, Philippines Customer Service Representative Full time

    Customer Service Representive HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER CITY Cebu, Insular Bldg. Ayala Cebu, I.T park lahug apas Cagayan de Oro, Teleperformance Davao,...


  • Metro Manila, Philippines Topserve Service Solutions Inc Full time

    Position: Customer Service Associate (Medical Related)Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner.Supply individuals...


  • Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...


  • Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service Representive NO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISH START AGAD 2 INTERVIEWS LANG START NA AGAD! HS grad(old curriculum) SHS grad(K-12) College grad/undergrad with or without Call center experience Sites offer: QC, Vertis North EDSA Greenfield, Teleperformance Pasay, MOA Maax Bldg. Pasig, ROCKWELL Pasig, SILVER...


  • Manila, Philippines Customer Service Representative Full time

    HIRING HIRING HIRING! Customer Service RepresentiveNO EXPERIENCE NO PROBLEM KAHIT BASIC ENGLISHSTART AGAD2 INTERVIEWS LANG START NA AGAD!HS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer: QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu,...


  • Manila, National Capital Region, Philippines Topserve Service Solutions Inc Full time

    Position: Customer Service Associate (Medical Related)Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner.Supply individuals...


  • Metro Manila, Philippines The Medical City Full time

    At The medical City, we bridge the gap between Filipinos and health services. An ambitious mission, and to achieve it we need the bright minds of our country’s young leaders. Young leaders who are willing to inspire a generation and take on the challenges we are faced today. The Medical City seeks to be the home of the world’s best when it comes to...


  • Metro Manila, Philippines Amazon Operation Services Phils. Inc. Full time

    Our mission at Amazon is to be the Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart....


  • Metro Manila, Philippines Amazon Operation Services Phils. Inc. Full time

    Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following...


  • Metro Manila, Philippines Angkas (DBDOYC, Inc) Remote Work Freelance Full time

    Join our team at Angkas and help us provide exceptional customer service to our valued customers!  We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas. As a Customer Experience Associate, you will be responsible for • Responding to customer inquiries and providing problem resolution through...


  • Metro Manila, Philippines Private Advertiser Full time

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...


  • Metro Manila, Philippines Value Care Health Systems, Inc Full time

    Be part of our growing TEAM!We are looking for goal-oriented individuals to fill in the CUSTOMER SERVICE ASSOCIATE Role. JOB DESCRIPTIONProvides assistance to ValuCare clients regarding their plan benefit, consultation, admission and utilization. DUTIES AND RESPONSIBILITIESHandles client inquiries and concerns pertaining to their healthcare coverage.Issues...


  • Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following...


  • Manila, National Capital Region, Philippines KIMSTORE ENTERPRISE CORP. Full time

    A Customer Service Associate (CSA) plays a vital role in ensuring customer satisfaction and loyalty. They are often the first point of contact for customers, handling inquiries, complaints, and providing information about products and services. Here are key responsibilities, skills, and qualifications for a Customer Service...


  • Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead,...


  • Manila, National Capital Region, Philippines Amazon Full time

    Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Three E-com Center, MOA Complex, Pasay CityOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy,...


  • Manila, Philippines Primer Group of Companies Full time

    An E-commerce Customer Service Associate assists customers with inquiries related to a Company’s products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales...


  • Manila, Philippines Primer Group of Companies Full time

    An E-commerce Customer Service Associate assists customers with inquiries related to a Company’s products and services. Attend customer issues and resolve them in a timely manner. Interacts with a customer, with a variety of channels such as email and chat support. Responsible for customer interface, provides support for pre-selling and after-sales...


  • Manila, National Capital Region, Philippines The Alc Group Full time

    Customer Service Associate (Bank Teller) QUALIFICATIONS: Must be graduate of any business related course. Preferably with at least 1 year of customer service or bank teller related experience. But fresh graduates are welcome to apply. Must have good communication skills. Willing to start immediately. Willing to work in Manila Be part of our growing...