Customer Service Associate

3 days ago

Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

Thank you for your interest in becoming an Amazonian, we would like to welcome you to the world of career opportunities within our Customer Service. At Amazon, we value our customer above all and we are looking for the best associates to take care of a variety of clients. By applying to this position, you are going to be considered for one of the following organizations: SDS Associate - Japanese Speaking.

Here is what you need to know about them:

Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Shipping and Delivery Support (SDS) team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. We won't ask you to read from a script or learn dialogue by heart. Instead we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every conversation to provide the exceptional support experience our customers love.

What will you do as an SDS Associate?
As an Amazon SDS Associate, you have a very clear purpose: to ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners. You'll be the first point of contact for our Japan customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What will your working week look like?
This role requires working variable hours to match when customers need us most. You will work on shifting, rotating, graveyard or day shifts. Your work week is minimum 40 hrs, and you will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 4:00 pm and 1:00 am, Sunday to Monday. You will be working on holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.

What will you get in return?
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

Social insurance (HMO, Medical Reimbursement, Life and Personal Accident Insurance)Amazon employee discountLeaves (Annual and Sick Leaves, Maternity and Parental Leaves, Other Paid Time Offs)Employee Assistance Program (counseling and referral services by telephone 24 hours a day, 7 days a week)13th month pay, allowances and Statutory contributions (SSS, Philhealth, TIN and Pag-IBIG)Expert training and ongoing opportunities to learn more and develop your skills
What qualities will you bring to Amazon?Hard-working, articulate, and detail-orientedFriendly and customer-focused in every situationAbility to learn quickly and embrace changeComfortable multi-tasking in a high-energy environment.
If this role sounds like it's for you, then click on the link below to start the application process
You'll need to allow 1-3 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.

Thank you for your interest in becoming an Amazonian and we would like to welcome you to the world of career opportunities. At Amazon, we value our customer above all and we are looking for the best associate in Customer Service.

If successful, we will contact you about next steps

If you pass the online assessments, you will go through an interview with our Japanese training team and hopefully if you pass the interview, you will be invited to join the job offer discussion

  • Customer Service Associate

    5 days ago

    Manila, National Capital Region, Philippines Amazon Operation Services Phils. Inc. Full time

    Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead,...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Three E-com Center, MOA Complex, Pasay CityOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy,...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines The Alc Group Full time

    Customer Service Associate (Bank Teller) QUALIFICATIONS: Must be graduate of any business related course. Preferably with at least 1 year of customer service or bank teller related experience. But fresh graduates are welcome to apply. Must have good communication skills. Willing to start immediately. Willing to work in Manila Be part of our growing...

  • In manila

    1 week ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...

  • Customer Service Associate

    2 weeks ago

    Manila, National Capital Region, Philippines The Medical City Full time

    At The medical City, we bridge the gap between Filipinos and health services. An ambitious mission, and to achieve it we need the bright minds of our country's young leaders. Young leaders who are willing to inspire a generation and take on the challenges we are faced today. The Medical City seeks to be the home of the world's best when it comes to...

  • Customer Service Associate

    3 weeks ago

    Manila, National Capital Region, Philippines The Medical City Full time

    At The medical City, we bridge the gap between Filipinos and health services. An ambitious mission, and to achieve it we need the bright minds of our country's young leaders. Young leaders who are willing to inspire a generation and take on the challenges we are faced today. The Medical City seeks to be the home of the world's best when it comes to...

  • Sagility Bridgetowne

    1 week ago

    Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...

  • customer service associate

    3 days ago

    Manila, National Capital Region, Philippines Value Care Health Systems, Inc Full time

    Be part of our growing TEAMWe are looking for goal-oriented individuals to fill in the CUSTOMER SERVICE ASSOCIATE Role. JOB DESCRIPTIONProvides assistance to ValuCare clients regarding their plan benefit, consultation, admission and utilization. DUTIES AND RESPONSIBILITIESHandles client inquiries and concerns pertaining to their healthcare coverage.Issues...

  • Customer Service Representative

    3 days ago

    Manila, National Capital Region, Philippines Angkas (DBDOYC, Inc) Full time

    Join our team at Angkas and help us provide exceptional customer service to our valued customers We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas. As a Customer Experience Associate, you will be responsible for • Responding to customer inquiries and providing problem resolution through various...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time

    Customer Service AssociateWe are looking for a motivated and enthusiastic Customer Service Associate to join our teamAs a Customer Service Associate, you will be responsible for providing support to our clients and providing a positive and top-quality customer experience. Job DescriptionProperly answers inquiries in all social media platforms and book...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time

    Customer Service AssociateWe are looking for a motivated and enthusiastic Customer Service Associate to join our teamAs a Customer Service Associate, you will be responsible for providing support to our clients and providing a positive and top-quality customer experience. Job DescriptionProperly answers inquiries in all social media platforms and book...

  • Customer Service Associate

    2 days ago

    Manila, National Capital Region, Philippines Foundever™ Full time

    Job HighlightsPerformance Incentives and Amazing Account BenefitsFaster Virtual Application and ProcessingHMO and Life Insurance on your Day 1, Work-Life Balance & Career Growth Opportunities Go further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate...

  • customer service representative

    1 week ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • customer service representative

    2 weeks ago

    Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

  • Customer Service

    1 week ago

    Manila, National Capital Region, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...

  • Customer Service Assistant

    1 week ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • Customer Service Assistant

    1 week ago

    Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

    Responsibilities:ORDER TO CASH:Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and...

  • Customer Service

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Customer Service (BPO), Selling Partner TrustNote: Candidate must be authorized to work in Philippines without sponsorshipWorking Conditions:• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.• 4 months training work onsite then hybrid for 2 months (total 6 months),...